Emergency Dispatcher & Safety Monitoring Operator

About Delta1: Delta1 Communications Centre provides Public Safety Answering Point, Fire Service Communications, as well as other emergency services and enforcement dispatch for more than 24 communities across the Yukon, Northwest Territories and Northern British Columbia. Our technology and services are tailored to serve the needs of fire, rescue, enforcement and industry personnel across the North. Job Summary: Dispatchers are available onsite 24/7/365 to answer calls and ensure a response to emergency incidents. Other tasks include taking reports from the public, transcribing the details, and transmitting that information to the appropriate personnel or department(s). The Delta1 team also provides safety monitoring services for field staff, ensuring compliance with safe workplace regulations and lone-worker legislation. Responsibilities: Handling emergency calls from the public, questioning callers for location and incident details Dispatching for Fire & Rescue crews, Enforcement Officers, Investigators, and others Judgement-based decisions regarding responses and additional resources Accurate recall of callsigns, locations, status details, action requests and readbacks Communications by radio, phone, text, email and satellite with data entry of all activity Routinely balancing multiple simultaneous communications in order of priority Adherence to detailed National Fire Protection Association regulations for dispatching and standard operating procedures Field staff safety supervision and tracking, missed check-in follow-up, response deployment Transcribing non-emergency reports from the public, preparing reports for transmission Equipment and software testing, failure reporting, basic troubleshooting as required Training simulation support for emergency partners and client agencies Down Time: During quiet periods, dispatchers are permitted to read, study, use electronics (no online gaming, gambling, use of earphones, and other restrictions will apply) and engage in other reasonable activities as long as they do not distract from or take priority over work tasks, and can be stopped immediately without delay when a call comes in. Benefits: Paid Training. Paid earned vacation days (in addition to the 18 days off in every 28 day set) A company benefits plan (currently through SunLife) after 3 months of employment, with dental, medical, and other insurance plan options available A standard 4 week (28 day) shift rotation or Set, consisting of 4 night shifts, 4 days off, 3 day shifts, 3 night shifts, (128 hours total) then 14 days off, which provides a long term steady predictable schedule. Only working 10 of every 28 days provides for a great work-life balance, travel, family event planning, volunteer activities, hobbies, and more. Probationary Period: Employment in this role is subject to a probationary period of six months. Pay: $25.00-$29.00 per hour Benefits: Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off Vision care Wellness program Ability to commute/relocate: Whitehorse, YT: reliably commute or plan to relocate before starting work (preferred) Application question(s): Are you comfortable working up to 90% of the time solo (alone) up to 14 hours (one night shift) in a non-smoking secure dispatch center office Education: Secondary School (preferred) Experience: client or customer oriented service: 1 year (preferred) Language: English clearly spoken including read/write/comprehend (required) Location: Whitehorse, YT (preferred) Work Location: In person

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