Emergency Dispatcher

Looking for a company invested in growing their employees and culture? The team atmosphere which makes you feel like it’s an extension of your family? Security Central is the place for you! About Us: Security Central is a family-owned and operated business, proudly serving our community since 1963. We specialize in life safety monitoring services, including burglar, fire, medical, panic, video verification and more. Our mission is to protect what you value most by delivering unparalleled customer service through our Diamond Level services. With a boutique mindset, we value quality touchpoints and interactions with every customer. We are located in Statesville and welcome all qualified applicants from Mooresville, Davidson, Cornelius and other nearby locations. Come join this excellent team where you will build lasting relationships and feel you are making a difference! Location: 316 Security Drive Statesville, NC 28677 Remote Not Available Position: Emergency Dispatcher Employment Type: Non-Exempt Why You’ll Appreciate Working Here: · Supportive Team Environment : Collaboration is key in this role, and you’ll have the backing of a team that understands the importance of working together, especially in high-responsibility situations. · Comprehensive Paid Training : We provide thorough, paid training to ensure you’re fully prepared and confident in your role from day one. · Opportunities for Growth : We encourage continuous learning and professional development, offering avenues to enhance your skills and advance within the company as we continue to grow. · Recognition of Contributions : Your hard work and dedication will not go unnoticed. We regularly acknowledge efforts through our team recognition programs. · Referral Incentives : Help us grow our team by referring other dedicated professionals and earn incentives in the process. · Wellness Programs : We understand the demands of this role and offer wellness initiatives to support your overall well-being and help manage stress. · Inclusive Work Culture : While the work can be challenging, we foster an environment of inclusivity, respect, and camaraderie, with opportunities for team activities and a relaxed dress code. · Convenient On-Site Amenities : Our on-site snack market provides a variety of options to help keep you energized throughout your shifts. Benefits: · Medical, Dental, Vision, Accidental Injury, and Life Insurance · Short-Term Disability · Paid Time Off (PTO) · 401K with Company Match Schedule & Starting Pay: · Day Shift: 7am-3pm| $16.00/hour · Extended Day Shift: 7am - 7pm | $16.25/hour · Evening Shift: 3pm - 11pm| $16.50/hour · Night Shift: 11pm - 7am| $17.00/hour Your Responsibilities: As a Dispatcher, you will play a critical role in ensuring the safety of our customers. Your responsibilities include: · Monitoring and processing alarms, trouble signals, and supervisory signals as they are received. · Determining and contacting the appropriate authorities—police, fire, or medical—based on the situation. · Placing outgoing calls to verify alarms, dispatch the correct authorities, and notify responsible parties. · Maintaining clear and calm communication with customers. · Accurately documenting all responses in our alarm monitoring software. What We’re Looking For: · High School Diploma or GED · Ability to pass a drug screen and criminal background check · Availability to attend mandatory training for 2 weeks (Mon - Fri, 9am - 4:30pm) · Availability to work weekends and holidays · Authorization to work in the United States · Must be at least 18 years old · Proficiency in computer applications, with professional phone etiquette · Strong customer service skills, with an ability to remain calm and composed under pressure. R…

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