Emergency Dispatcher

Department: Police Department Support Services FLSA Status: Nonexempt Hiring Salary: Emergency Dispatcher: $24.52 - $28.92 Emergency Dispatcher II: $24.74 - $29.69 Emergency Dispatcher III: $25.74 - $30.88 Welcome, ‘ist das Leben schön!’ (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you? What we’re looking for: Under general supervision, responds to emergency and non-emergency calls for law enforcement, fire and emergency medical services; identifies and dispatches appropriate public safety units, and gathers and relays critical information. Benefits & Total Rewards: Our City team members are our most valuable asset! We offer Total Rewards when you join our team. Competitive medical, dental and vision insurance 2:1 match on retirement contribution Paid volunteer time off – 16 hours per year Vacation accrual starts at date of hire – up to 120 hours annually your first year Get paid to stay – longevity pay on top of your regular pay after one full year Tuition reimbursement program Bilingual pay offered Keep learning – professional and personal development training available The responsibilities you’ll be trusted with: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Provides dispatch services for multiple City departments; follows and complies with New Braunfels Police Department (NBPD) policies and procedures to assure the safety of Police Officers, Firefighters, other emergency services personnel, and the public. Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise, organized, and understandable manner; notifies critical incidents to City personnel as required. Provides information, instructions and assistance to the public within scope of authority. Provides dispatch services for multiple City departments; keeps track of a wide variety of law enforcement and emergency services agencies, resources, personnel, incidents and trends. Provides detailed call information to officers as needed; maintains status and awareness of NBPD patrol unit locations; monitors message traffic and relays information to Officers. Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC), and Texas Law Enforcement Telecommunications System (TLETS). Enters emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs law enforcement and criminal justice system information into the TLETS & NCIC computer system as directed; enters and processes data for records, reports, forms, and files; maintains and updates records, files, and system databases ensuring accuracy; queries databases, collects statistical data and compiles data for reports. Contacts and communicates with other law enforcement, agencies, jurisdictions, and emergency services agencies for additional information and resources as needed, and relays information regarding incidents; maintains a variety of law enforcement and emergency services agencies, resources, personnel, incidents, and trends. Receives and sends information to and from other agencies and jurisdictions. Maintains the absolute confidentiality of all records and information. Performs othe…

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