Emergency Communications Officer (911 Dispatcher)

Emergency Communications Officer (911 Dispatcher) As the next Emergency Communications Officer for the City of Twin Falls, you will serve as a critical first point of contact for the community during emergency and non-emergency situations. You’ll answer 911 and non-emergency calls, quickly and accurately assess situations, and dispatch police, fire, emergency medical, and public works services to ensure timely and effective response. In this high-impact role, you’ll work in a fast-paced, high-pressure environment where calm decision-making, clear communication, and attention to detail are essential. You’ll support public safety operations around the clock while providing professional, compassionate service to callers during stressful and often life-threatening situations. Pre-Employment Assessment After submitting an application, applicants are required to schedule and complete the CritiCall computer-based assessment and may be invited to participate in an interview. The CritiCall assessment must be scheduled within one week of the application date. Failure to schedule the assessment within this timeframe will result in the application no longer being considered. All required pre-employment testing must be completed by the application closing date. Applicants who do not complete the required testing by the closing date will no longer be considered for the position. To schedule your assessment, please contact Human Resources at (208) 735-7251. The CritiCall assessment is a pass/fail evaluation that takes approximately 20–30 minutes to complete and measures the following skills: Decision making Data entry Call summarization Cross-referencing Applicants who successfully complete the CritiCall assessment and are selected to move forward in the process may be invited to participate in an interview. Description As an Emergency Communications Officer, you will: Answer emergency and non-emergency calls using multi-line telephone and 911 systems Determine call priority, gather critical information, and accurately enter data into a computer-aided dispatch (CAD) system Dispatch and coordinate police, fire, emergency medical, public works, and related services Provide emergency medical dispatch and crisis intervention services, including pre-arrival instructions when appropriate Ask clear, concise questions to assess caller needs and anticipate unfolding situations Monitor and operate radio consoles, computer systems, alarms, and other communications equipment Retrieve, enter, and update information in local, state, and national databases Maintain accurate and confidential records related to calls, incidents, and communications Communicate and coordinate with internal departments and external agencies to support effective emergency response Keep supervisors informed of work progress, operational challenges, and improvement opportunities Respond to citizen questions and concerns in a courteous, professional, and timely manner Testify in court when subpoenaed Perform related duties as required Pay & Benefits $22.63 - $27.13 per hour ($47,070 - $56,430 annually) starting pay, depending on experience $24.19 - $29.03 per hour ($50,315 - $60,382 annually) upon successful completion of training $25.90 - $31.09 per hour ($53,872 - $64,667) after the introductory period and required certifications are obtained Full-time, non-exempt position Robust retirement plan with strong employer contributions Paid medical and vacation leave, plus paid holidays Comprehensive medical, dental, and vision coverage City-paid life and disability insurance Wellness programs, additional savings, and retirement benefits Free or discounted access to City recreation amenities, including the pool, golf course, and library Sign-On Bonus The City of Twin Falls offers a $5,000 hiring bonus for Emergency Communications Officers. The bonus is paid in three installments: $1,250 paid at the end of the employee’s first pay period $1,250 paid upon su…

View the full posting and apply