Emergency Communications Dispatcher - Full-time or Relief - Public Safety Department
Escambia County**Close Date: April 30, 2027** The Emergency Communications Dispatcher performs communications work in the County's primary Public Safety Answering Point (PSAP). The Dispatchers are a vital link between the public and first responders. This position is responsible for incoming calls for fire, medical, and other emergency assistance and requires one to dispatch emergency units, relay information, and monitor the status and location of all emergency response units. Escambia County Fire Rescue (ECFR) has twenty-one individual fire jurisdictions and Escambia County Emergency Medical Services (EMS) has up to fifteen ambulance units located throughout the county and mutual aid areas. Performs as a Primary 911 Call Taker and is responsible for answering and computer processing of all 911 calls that originate within Escambia County. This is a "mandatory-testing" position that requires Drug Testing. EXAMPLE OF DUTIES Performs three dispatch functions for Escambia County: Fire Dispatch: Radio Dispatches appropriate ECFR apparatus to various types of fires, to include: residential fires, commercial fire related events, wild land fires, and serious medical calls while maintaining continuous contact with responding units; Fire Dispatch duties also include: updating responders with up to date scene changing information, announcing hydrant locations, tracking unit status changes in Computer Aided Dispatch (CAD), initiating SOPs for escalating events, and notifying ECFR staff during times of major incidents, and monitoring fifty county building fire alarm accounts EMS Dispatch: Radio Dispatches appropriate EMS units to various medical emergencies; EMS Dispatch duties include: maintaining constant radio contact with responders, while providing them with up to date patient and scene information, selecting the closest or most appropriate unit to emergency call locations, track unit status changes and update patient information in CAD, monitoring call location projections via the Dispatch "hotspot" computer to ensure projected call areas are covered with available units; coordinate mutual aid requests, such as requests to launch Life Flight; initiate responder requests to notify hospitals of critical patient information, such as traumatic injuries, cardiac arrest, gunshot/stabbing victims, and burn patients Emergency Call Taker: Answers, verifies location and call back number, and determines the nature of each emergency call; transfers all crime related calls to the appropriate law enforcement agency Processes medical calls following nationally recognized protocols; assigns the nature code and the correct priority to each call based on caller's response to scripted questions; enter all responses in CAD and update patient condition as situation warrants; provide pre-arrival Instructions; instruct callers through CPR, Child Birth, and Heimlich; provide post dispatch Instructions, bleeding control measures, airway maintenance, and scene safety instructions; coordinate trauma calls, cardiac arrest, gunshot/stabbing victims and burn patient information with area hospitals Processes fire calls following nationally recognized protocols; assigns the nature code and the correct priority to each call based on caller's response to scripted questions; enters responses in CAD; provides callers with scene safety instructions; coordinates incidents with State Fire Marshal's Office and State Watch Office as appropriate; notifies ECFR Staff personnel of escalating events Processes non-emergency calls, such as non-emergency transfer requests, which includes comparing and verifying patient's condition against emergency criteria to ensure request is to be processed as a non-emergency; processes administrative requests as warranted Coordinates road closures, flooding conditions, and disaster incidents with Emergency Management and State Officials, as appropriate Performs a variety of administrative tasks in support of emergency communication operations, to include: m…