Emergency Call Center Analyst/Dispatcher

Job Title: Emergency Call Center Analyst/Dispatcher - 01-5478 Must be Local. On-site, no remote - Rotating shifts ***Rotating Shift Work / 8 week schedule - Weekend and Holidays availability as this is a 24X7 emergency call center Overtime is required for this position. Weather situations dictate overtime as well as having to fill vacant shifts to ensure staffing levels are adequate. High Level Project Overview: monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having. Top must have skill sets 1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels 2) Ability to work under pressure and make well thought out decisions 3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans 4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients 5) MUST have prior dispatch skills (911 operations centers, utilities operations centers, etc.) Soft skill requirements Strong communication skills both verbal and written Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams Required Years of Experience: Nice to have hands on dispatch/operations center experience Education: Minimum High School Diploma/GED Ideal Background Preference for prior utilities operations center experience or 911 operations center experience as an operations analyst Location = Norfolk, VA Rate = $20-$28.50/hr Length = 1+ Years W2 Contract - Possible long term/extension for the right candidate

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