Electrical Service Dispatcher & Administrative Coordinator

Polar Electric is looking for an experienced, organized, and customer-focused Electrical Service Dispatcher & Administrative Coordinator to join our team! We are a busy electrical company specializing in residential and commercial electrical service work. We are looking for someone who thrives in a fast-paced, high-volume environment and understands the importance of keeping our phones answered, our schedule organized, and our customers taken care of. The primary focus of this role is answering incoming calls, booking service appointments, and dispatching electrical technicians efficiently. The ideal candidate will have strong administrative and customer service skills, excellent communication abilities, and the confidence to manage a busy service schedule. Experience in the electrical industry is a major asset, particularly for someone familiar with electrical service calls, troubleshooting appointments, and coordinating electricians in the field. Key Responsibilities Answer incoming phone calls promptly and professionally in a high-volume environment. Schedule and book electrical service appointments efficiently and accurately. Dispatch electricians and coordinate daily schedules, service calls, and job priorities. Communicate with customers regarding appointment times, service requests, and scheduling updates. Gather the necessary information from customers to ensure technicians arrive prepared for each service call. Manage incoming customer inquiries, emails, and administrative requests. Maintain accurate customer records, appointment details, and job notes within our scheduling software. Coordinate with field technicians and management to keep daily operations running smoothly. Provide exceptional customer service while handling questions, concerns, and scheduling changes. Assist with general office administration and other operational tasks as required. Qualifications & Experience Previous experience in dispatching, scheduling, or administrative coordination is required. Strong customer service and telephone communication skills. Ability to manage a high volume of incoming calls while remaining organized and professional. Excellent multitasking, time-management, and problem-solving skills. Strong attention to detail and the ability to prioritize tasks in a fast-paced environment. Comfortable using computers, scheduling software, and customer management systems. Electrical industry experience is a significant asset. Experience working for an electrical contractor or understanding electrical service work is highly desirable. Experience with Jobber, Housecall Pro, or similar field service management software is an asset. A positive attitude, dependable work ethic, and ability to work independently as well as part of a team. The Ideal Candidate You are someone who enjoys being busy, takes pride in staying organized, and can confidently manage a constantly ringing phone while keeping the schedule running smoothly. You understand that the office is the communication hub between our customers, electricians, and management. You are professional, approachable, solution-oriented, and able to remain calm under pressure. You know how to communicate with customers, ask the right questions, and ensure service calls are booked with the right information. If you have electrical industry experience and know how to keep a busy service department organized, we would love to hear from you! We look forward to hearing from you! Pay: From $25.00 per hour Expected hours: No less than 40.0 per week Benefits: Dental care Extended health care Flexible schedule On-site parking Store discount Vision care Work from home Work Location: In person

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