Electrical Distribution Inside Sales

Position Overview Graves Winlectric is seeking a detail-oriented and proactive Electrical Distribution Inside Sales Representative to join our team. In this role, you will act as a primary technical and commercial point of contact for our electrical contractor, industrial, and commercial accounts. You will manage incoming requests for quotes (RFQs), process orders, source products, and provide technical product support—ensuring customer satisfaction while driving local company profitability. Key Responsibilities Customer Service & Order Execution: Process customer orders, RFQs, bids, and returns accurately and promptly via phone, email, and trade counter interactions. Proactive Sourcing & Expediting: Partner with manufacturers and vendor representatives to negotiate pricing, secure delivery commitments, source non-stock items, and expedite critical shipments. Technical Product Support: Assist electrical contractors with product selection, cross-referencing obsolete or out-of-stock items (conduit, wire, switchgear, controls, lighting, and wiring devices), and recommending suitable alternatives. Account Development: Build long-term relationships with existing accounts by uncovering add-on sales opportunities, checking in on upcoming project phases, and diligently following up on open quotes. Inventory & Margin Management: Protect target profit margins on quotations, coordinate with warehouse personnel on staging and fulfillment, and resolve backorders to prevent delivery bottlenecks. Data Accuracy: Maintain precise records of customer orders, job-specific lot pricing, project releases, and shipping details within the ERP system. Qualifications & Requirements Education: High school diploma or equivalent required; an associate degree, bachelor’s degree, or relevant technical coursework is highly preferred. Experience: Minimum 2–3 years of inside sales, counter sales, or customer service experience within the electrical distribution or wholesale buildingmaterials industry. Industry & Product Knowledge: Working knowledge of commercial and residential electrical systems, basic jobsite blueprints/plans, bills of materials, and standard trade terminology. Attention to Detail: Proven ability to manage complex parts lists, bills of materials (BOMs), alphanumeric part numbering schemes, and job-lot billings with high precision. Communication & Problem-Solving: Excellent verbal and written communication skills with a prompt, persistent follow-up approach; skilled at applying creative problem-solving to resolve customer challenges. Mathematical & Financial Aptitude: Ability to perform quick, accurate arithmetic, specifically calculating markups, margins, discounts, and percentages. Technical Literacy: Proficiency with wholesale distribution ERP software, digital manufacturer catalogs, and Microsoft Office (specifically Excel and Word). Key Competencies Prioritization & Organization: Capacity to juggle fast-moving, urgent job-site delivery requests alongside routine quote generation and follow-up. Resourcefulness: Ability to identify viable substitute products and alternative supply routes when manufacturer lead times threaten project deadlines. Commercial Acumen: Clear understanding of markup vs. margin, freight terms, price matrices, and vendor rebate structures. Physical Requirements & Working Environment Workstation & Screen Demands: Ability to remain seated or stationary at a sales desk for extended periods, operating dual monitors, a keyboard, a mouse, and a phone system/headset continuously throughout the workday. Counter & Trade Sales Support: Ability to stand, walk, bend, reach, and assist at the customer counter or warehouse staging areas. Material Handling: Ability to routinely lift, carry, push, and pull trade products—including spools of wire, bundles of conduit, fixtures, and fittings—weighing up to 50 lbs. Benefits & Compensation Competitive base salary plus local company profit-sharing / incentiv…

View the full posting and apply