Electrical Dispatcher / CSR

Dalcon Electric is currently hiring for a full-time Electrical Dispatcher / CSR to interact with customers, schedule leads, assist with dispatching, and support management with various administrative tasks in the San Jose, CA area. This position earns a competitive wage . In addition to competitive pay and our excellent, team-oriented culture , we offer our Electrical Dispatchers / CSR the following benefits: A sign-on bonus Ongoing training Monthly bonus opportunities Paid time off (PTO) Additionally, offer a 401(k) plan . So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon! DAY-TO-DAY This full-time dispatching and customer service position typically works morning to afternoon. Part-time roles can also be discussed. There is potential to be introduced to project coordination training and support, as well! As an Electrical Dispatcher / CSR, you interact with customers, schedule leads, assist with dispatching our service technicians, and support management with various administrative tasks. You answer phone calls, assess customer support needs, and schedule leads based on those needs. Using your knowledge of company services and service offerings, you make sure that you provide the appropriate solutions to our clients. You schedule and coordinate service calls, perform administrative support and assist in client retention as needed. You feel good about using your customer service and dispatching skills to help our customers get the timely help they need! ABOUT DALCON ELECTRIC Alongside exceptional electrical services, we emphasize customer service first. With each project, we want our customers to have an above and beyond experience. We make that happen through our high-quality repairs, installations, and follow-through, ensuring 100% client satisfaction every time. We want each person on our team to feel confident in their position and contribute to being the best electrical service company in the Bay Area. With this in mind, we maintain a transparent management style and set a clear understanding of expectations and goals. To show our genuine appreciation for our great employees, we hold company events and prioritize a team-first attitude. All of our efforts combined, create a family-oriented feel with competitiveness to be the best you can be, doing a job you love. OUR IDEAL ELECTRICAL DISPATCHER / CSR Positive - always optimistic to provide positivity in every situation Self-starter - to independently tackle tasks Team-oriented - works well with our supportive team Social - can effectively communicate, both verbally and written Punctual - excellent time management skills Organized - for orderly, precise, and efficient work Friendly - to provide exceptional customer service If this sounds like you, keep reading! REQUIREMENTS Excellent spelling and grammar Basic typing and computer skills Familiarity with Microsoft Word and Excel and a willingness to learn new systems If you meet the above requirements, we need you. Apply today to join our team! Location: 95110

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