eHealth Program Business Assistant (Administrative Officer 1) (Permanent Full-Time) - 175078
Health PEIOpen to the Public Administrative Officer 1 eHealth Program Business Assistant Health PEI Location – 75 Fitzroy Street, Charlottetown Full-Time Permanent (IUOE) Position (Commencing Immediately) Preference to Members of an IUOE Bargaining Unit of Health PEI Are you ready to make meaningful connections and drive impact in a growing healthcare organization? At Health PEI, we offer more than a job - we’re inviting you to join a dynamic workplace committed to creating meaningful changes. From hospitals to community care and beyond, you’ll play a pivotal role in attracting top-tier health professionals and building a workforce that supports the evolving needs of Prince Edward Island. With access to training and development resources, leadership opportunities, and a collaborative environment, this is your chance to thrive while making a real difference in the lives of others. If you’re passionate about shaping the future of healthcare, we want to hear from you. Health PEI values the different ideas, perspectives and backgrounds that a diverse, equitable and inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authentic selves to work and challenging the status quo to make Health PEI a better more inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility, ethnicity, ancestry, gender identity, age, sexual orientation, language or other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision for an inclusive workplace and healthcare system. Reporting to the Director, eHealth Clinical Operations, the eHealth Program Business Assistant provides business, financial, contract organization, and operational support across multiple eHealth programs and digital health initiatives. This role is responsible for coordinating vendor and contract management activities, supporting eHealth Managers with operational and capital budget processes, monitoring financial transactions, maintaining eHealth contract repositories, and providing administrative support to digital health leadership. The incumbent will also support key clinical platforms solutions, including Dragon Medical One, facilitate relationship management with technology vendors, coordinate Digital Health Canada memberships, and contribute to the successful execution of digital health initiatives across Health PEI. The position requires strong organizational, analytical, financial, and relationship management skills, along with the ability to work collaboratively with leaders, vendors, clinicians, finance teams, and technical partners. Duties will include: eHealth Program and Application Support Provide operational support for Dragon Medical One (DMO) and associated speech recognition technologies. Assist with software upgrades, testing activities, and issue resolution in collaboration with vendors and IT Shared Services. Respond to and coordinate the resolution of support requests related to Dragon Medical One and PowerMic Mobile. Document, track, and escalate application issues with vendors as required. Coordinate requests and inventory management related to PowerMic devices. Manage Digital Health Canada memberships, including onboarding and offboarding requests. Provide telecommunications support in collaboration with administrative support staff. Provide administrative and program support to eHealth leadership as required. Contract and Vendor Management Maintain a centralized contract management repository for eHealth agreements and service contracts. Develop and maintain contrac…