EFT Operations Coordinator

Overview: The EFT Operations Coordinator is responsible for coordinating professional and administrative support to the EFT Operations Leadership Team with responsibilities for daily, weekly, and monthly reporting and analysis, and process improvement initiatives. Responsible for reviewing and updating any processes, procedures, and guidelines as needed.  The EFT Operations Coordinator is responsible for managing member wires and ensuring adherence to regulatory standards.  

Responsibilities:

Specific duties include, but are not limited to, the following:

• Ensure the credit union’s payment systems for wires are handled securely, in compliance with relevant policies, procedures and regulatory requirements.

• Provide governance and oversight for wire investigations activities including daily workflow and timely case management ensuring compliance with key regulatory requirements.

• Actively manage networks for transmitting international and domestic wires.
• Serve as subject matter expert on message types used to send and receive international wire information.
• Manage the exchange of financial messaging between MCU and other financial institutions.
• Ability to create dashboards and/or reports from data within our systems daily, weekly and monthly.
• Partner with leadership to develop and analyze reporting and data to monitor the overall department resources.  
• Create ad-hoc reporting as needed. 
• Review and analyze data to identify problem areas or member pain points.  
• Assist with EFT deposit operations escalations, monitor member complaints, report possible trends       
• Recommend potential solutions as needed to management to enhance the overall member experience.  
• Operate within a high volume operational environment to perform basic, complex, and specialized tasks and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures.  
• Perform resource allocation decision-making to ensure incoming tasks and responsibilities are prioritized based on staffing expertise.
• Assist in the coordination of financial audits and regulatory examinations, providing documentation and explanations as needed.
• Aid with implementation of recommendations from auditors to enhance internal controls and operational processes.
• Serve as a subject matter expert on software tools used by the EFT/Deposit Operations team, as appropriate (Symitar and related modules).
• Establish and maintain internal controls to safeguard assets and ensure compliance with regulatory requirements.
• Conduct regular reviews of operational and financial processes and procedures to identify areas for improvement and mitigate risks.
• Review and maintain department policies and procedures as needed to maintain compliance with rules/regulations. 
• Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC.
• Provide quality control and recommendations to improve staff performance. 
• Develop and monitor staff productivity reporting to assist in performance management. 
• Assist members with more complex and specialized inquiries to support inter-departmental needs. 
• Provide support to members and staff to ensure accurate and timely resolution of inquiries from all sources (e-mail, phone, service events, etc.). 
• Coordinate staff training and development. 
• Perform other related duties as requested and special projects as assigned.

Requirements:

• 4 years’ experience in banking operations with concentration in wires and EFT processes 
• Retail banking experience is a plus 
• Previous Member or Customer Service experience is preferred 
• Excellent research and problem-solving skills
• Highly proficient in Microsoft Office suite    
• Excellent interpersonal, oral and written communication skills  
• Ability to multi-task; good time management skills  
• Highly ethical  
• Technologically proficient
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.