Ecommerce Shipping & Fulfillment Lead
The Suit DepotAPPLY HERE (required): https://tally.so/r/b5ByJE?source=indeed We are a growing formal menswear retailer with a fast-growing ecommerce business, and we need someone to own our daily shipping operation. This is a hands-on role: picking merchandise, packing orders, using shipping software, solving inventory discrepancies, prioritizing Express and marketplace orders, coordinating help when needed, and making sure nothing gets lost in the cracks at the end of the day. The job has one simple outcome: every order that can ship today ships today, it ships correctly, and anything that cannot ship has a clear resolution in motion before the day ends. WHAT YOU'LL OWN - Daily fulfillment: normal volume ~40 orders / 57 units; busy days ~85 / 114; peaks above 100 orders - Shipping accuracy: correct product, SKU, size, length, color, quantity and service - Priority orders: Overnight, Express, Amazon, eBay and approved commitments before the ~4 PM cutoff - Inventory problems: use Shopify, RFID, our warehouse and our retail store before concluding an item is unavailable - End-of-day reconciliation: know what shipped, what didn't, why, what happens next and who owns it - Operational continuity: keep processes and backup coverage in place so shipping doesn't depend on one person TOOLS Shopify, ShipStation, BR Picklist, RFID, UPS, USPS, occasional FedEx. Experience with these exact tools is helpful but not required. We teach systems. We hire for ownership, reliability, attention to detail, process discipline, problem-solving and follow-through. WHAT WE'RE LOOKING FOR - About 1-2+ years of hands-on shipping, warehouse, fulfillment or inventory experience - Comfortable with many SKUs, sizes and variants - Comfortable with computer-based order and shipping systems - Able to investigate inventory discrepancies before escalating - Deadline-driven, and able to work independently after training - Able to coordinate occasional help - Fully on-site in Oak Park, MI Pay: starts at $20/hour, with raises based on performance. Monday-Friday, approx. 9 AM-5 PM. Full-time, on-site. TO APPLY: complete our short application (about 10 minutes) at https://tally.so/r/b5ByJE?source=indeed We review every application against the same criteria and contact qualified applicants for a 15-minute phone call. Pay: From $20.00 per hour Expected hours: 40.0 per week Application Question(s): Have you completed our required application at https://tally.so/r/b5ByJE?source=indeed (link is also at the top of the job description)? Work Location: In person