Ecommerce Operations Specialist
fishRecruit Inc.Our client is looking for a detail-oriented and resourceful E-commerce Operations Specialist to support the daily operations of their online sales channels, primarily Amazon and Shopify.
This is a hands-on role focused on maintaining accurate product listings, coordinating order-related activities, responding to customer inquiries, and ensuring our e-commerce operations run efficiently.
The idea
...
l candidate is organized, comfortable working across multiple systems, and enjoys solving problems. You'll work closely with our E-commerce Lead and internal teams to help keep products available, listings accurate, and customer issues resolved.
Key Responsibilities
1. Product Listings & Catalog Management
• Create, upload, and maintain product listings on Amazon Seller Central and Shopify.
• Update product titles, descriptions, keywords, images, pricing, and attributes using approved information.
• Maintain product variations, SKUs, and catalog accuracy.
• Review listing quality notifications and complete routine updates.
• Identify missing or inconsistent product information and coordinate corrections with internal teams.
• Support basic listing optimization using established guidelines and templates.
2. Amazon Account Maintenance
• Monitor Amazon Seller Central for listing issues, suppressed products, and account notifications.
• Assist with resolving deactivated listings and routine compliance requests.
• Collect and submit approved product documentation, testing reports, and images as required.
• Track outstanding issues and escalate unresolved or complex cases.
• Maintain accurate records of listing status and corrective actions.
3. Customer Service & Order Support
• Respond to customer inquiries through Amazon, Shopify, and customer service email.
• Assist with returns, refunds, exchanges, and delivery-related issues according to company policies.
• Monitor outstanding orders and coordinate with shipping and warehouse teams to resolve delays.
• Escalate unusual customer issues or recurring fulfillment problems.
• Maintain professional and timely customer communications.
4. Inventory & Fulfillment Coordination
• Monitor inventory availability across online sales channels.
• Identify low-stock, out-of-stock, or incorrectly listed products.
• Assist with FBA and FBM shipment preparation, documentation, and tracking.
• Coordinate routine inventory and fulfillment updates with the E-commerce Lead and warehouse teams.
• Flag inventory discrepancies and shipping delays.
5. Reporting & Administrative Support
• Update and maintain e-commerce trackers and operational reports.
• Assist with collecting sales, inventory, listing, and order information.
• Maintain organized product documentation and digital files.
• Identify repetitive administrative tasks that could be simplified or automated.
• Support other day-to-day e-commerce activities as assigned.
Qualifications
Required
• 1–2 years of experience in e-commerce, online retail, marketplace administration, or a similar operational role.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Excel and general computer applications.
• Ability to manage multiple tasks, follow established procedures, and meet deadlines.
• Strong written communication and customer service skills.
• Comfortable learning new systems and troubleshooting routine issues.
• Ability to work independently while collaborating with multiple departments.
Preferred
• Experience with Amazon Seller Central or Shopify.
• Familiarity with product listings, SKUs, variations, and inventory management.
• Experience with ShipStation or similar shipping software.
• Basic understanding of e-commerce product keywords and listing optimization.
• Experience using AI tools to assist with repetitive administrative tasks.
What Success Looks Like
• Product listings are accurate, complete, and maintained consistently.
• Customer inquiries and returns are handled promptly.
• Listing issues and compliance req