Ecommerce Associate - Midtown

Job Overview We are seeking a proactive and detail-oriented Ecommerce Associate to support the day-to-day operations of our online store. As part of a small team of 2–3 people in Midtown, you will play an important role in keeping our ecommerce operations running smoothly, from inventory monitoring and supplier coordination to customer support, website management, and order fulfillment. This role is ideal for someone who takes initiative, stays organized, and can manage multiple priorities in a fast-paced environment. You should be comfortable working independently, following up on outstanding tasks, identifying problems, and finding practical solutions without requiring constant supervision. Key ResponsibilitiesPurchasing & Inventory Management Inventory Monitoring: Monitor stock levels across our sales platforms and fulfillment partners, identifying potential shortages and replenishment needs. Purchase Order Coordination: Prepare and coordinate purchase orders, track order status, and follow up on expected delivery dates. Shipment Reconciliation: Track incoming shipments, verify deliveries against purchase orders, and identify discrepancies involving missing, incorrect, or damaged products. Inventory Accuracy: Maintain accurate product availability and inventory records across our ecommerce platforms and fulfillment partners. Vendor & Supplier Coordination Supplier Communication: Communicate with suppliers regarding product availability, purchase orders, shipment timelines, and outstanding issues. Fulfillment Coordination: Coordinate with our U.S.-based fulfillment partners, from which the majority of our inventory ships, to track orders and obtain shipment updates. Issue Follow-up: Follow up with suppliers, shipping carriers, and other vendors regarding delays, lost or damaged packages, returns, and other operational issues. Problem Identification: Identify recurring issues, maintain clear records of outstanding matters, and escalate complex or unresolved problems when necessary. Customer Experience & Support Omnichannel Support: Respond to customer inquiries through online support tickets and phone calls, providing clear, professional, and timely assistance. Order Management: Investigate routine order issues, shipping delays, tracking requests, cancellations, and returns, coordinating with the appropriate suppliers or fulfillment partners when necessary. Problem Resolution: Resolve routine customer concerns independently while recognizing when an issue requires further review or escalation. Customer Communication: Provide customers with accurate updates and practical solutions to help ensure a positive shopping experience. Ecommerce Platform Management Product Listings: Manage and update product listings across Shopify and WordPress/WooCommerce, ensuring product information, pricing, and availability remain accurate. Website Maintenance: Handle routine website updates, product information changes, and general ecommerce administration. Data Accuracy: Identify and correct discrepancies in product listings, inventory records, pricing, and order information. Logistics & Local Operations Order Fulfillment: Handle daily pick-and-pack operations for orders fulfilled from our Toronto office. Local Shipping: Prepare and dispatch approximately 7–15 packages per day from our Toronto office. Shipping Coordination: Ensure shipments are prepared accurately, monitor tracking information, and follow up on local shipping issues. Operational Support: Move seamlessly between administrative tasks, supplier coordination, customer support, and physical order fulfillment as business needs change. Qualifications & Requirements Independence: Ability to work independently, manage priorities, and complete assigned responsibilities with minimal supervision. Organization: Strong organizational skills and the ability to manage multiple tasks and outstanding issues without losing track of details. Communication: Excellent written and verbal …

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