ECOMMERCE ACCOUNT MANAGER – HOME DEPOT.COM & AMAZON
Gama Sonic USAPOSITION OVERVIEW Gama Sonic USA is seeking a results-driven Ecommerce Account Manager to lead the growth and day-to-day management of our Home Depot.com and Amazon businesses , with Home Depot.com as the primary focus . This position is responsible for overall account performance, retailer portals, product catalogs, sales analysis, pricing, inventory, forecasting, promotions, account health, reporting, and retailer requirements. This is an account management and business ownership role, not primarily a marketing position. Gama Sonic has a Marketing team in place to manage advertising, creative, content, and promotional execution. This position will work closely with Marketing while owning the overall ecommerce accounts and coordinating the internal teams needed to drive results. The ideal candidate has strong hands-on Home Depot.com experience , understands the Home Depot ecommerce ecosystem, and has experience working with Supplier Hub and Askuity . Amazon experience is also important, but Home Depot expertise is the primary requirement. This position reports to the Vice President of Sales and works closely with Marketing, Operations, Supply Chain, Customer Service, Product Development, and Finance. Hybrid position based in Norcross, GA – two days remote and three days in the office. RESPONSIBILITIES Home Depot.com Account Management – Primary Focus Own the day-to-day management and overall performance of the Home Depot.com business. Manage Home Depot vendor portals and systems, including Supplier Hub and Askuity . Monitor sales, traffic, conversion, availability, sell-through, pricing, inventory, and competitive activity. Analyze Home Depot reporting and identify opportunities to improve sales and profitability. Manage product assortment, SKU setup, product information, content, attributes, and catalog accuracy. Monitor and resolve content, inventory, pricing, fulfillment, compliance, and other account issues. Monitor product availability and identify issues that may negatively impact customer conversion or sales. Support new product launches, promotions, assortment expansion, and seasonal programs. Work with Home Depot contacts and internal teams to resolve issues and improve account performance. Participate in retailer meetings, business reviews, and account planning as needed. Maintain strong knowledge of Home Depot.com processes, requirements, reporting, and ecommerce expectations. Amazon Account Management Manage the day-to-day ecommerce business and performance of the Amazon account. Manage Amazon Seller Central and/or Vendor Central, including account health, compliance, catalog, reporting, and performance metrics. Monitor sales, traffic, conversion, pricing, Buy Box, inventory, profitability, and competitive activity. Manage SKU setup, listings, product information, variations, and catalog accuracy. Monitor FBA inventory, replenishment, sell-through, and storage utilization. Coordinate with external Amazon advertising partners and analyze TACoS, ACOS, ROAS, CPC, and conversion. Support pricing, promotions, coupons, new product launches, and assortment expansion. Sales, Reporting & Analytics Develop weekly and monthly account reporting and performance dashboards. Analyze sales trends by SKU, category, and channel. Identify underperforming products and opportunities for growth. Monitor pricing, promotions, inventory, conversion, and profitability. Use retailer reporting and analytics tools to identify trends, issues, and opportunities. Provide clear recommendations and account updates to the Vice President of Sales. Cross-Functional Account Management Serve as the internal owner and primary coordinator for Home Depot.com and Amazon. Work closely with Marketing, Operations, Supply Chain, Customer Service, Product Development, and Finance. Communicate account priorities and drive issues through resolution. Monitor retailer communications, requirements, deadlines, and compliance. Coordinate with Marketing on …