Ecco Ride Dispatcher - Concordia, LA *pay based on experience*

Dispatcher A dispatcher acts as the central communication hub, coordinating drivers by managing schedules, routing, and incoming requests. They ensure timely service by monitoring, recording, and transmitting information via radios or software, while maintaining calm under pressure to resolve issues. *The dispatcher will need to acquire a CDL with P&S endorsements if they do not posses one already. * Job Description Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work. Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time. Communicates all relevant details of driving assignments to drivers to ensure proper execution. Assist drivers with routing directions and directs them to perform special services when required. Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service. Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements. Maintains high compliance with dispatch standard operating procedures. Handles customer concerns and requests for information in an expeditious and professional manner. Escalates unresolved issues to management as appropriate. Backup to management for payroll and HR responsibilities Educational/Experience Qualifications High School Diploma Strong results-oriented leadership skills with proven success in management and team-building Experience working in the student transportation or ground transportation industry Strong commitment to providing excellent customer service and employee relations Excellent communication skills, both verbal and written Policy administration experience Well-developed time-management skills Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation-related software Pay: From $16.00 per hour Expected hours: No less than 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Retirement plan Vision insurance Work Location: In person

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