E-Commerce Operations Specialist – Bilingual English/Chinese

About Us We are a fast-growing U.S. brand specializing in residential and commercial appliances and equipment. Our products are sold across the United States through major online marketplaces, our official website, and retail, wholesale, and B2B channels. As we continue to expand our U.S. operations, we are looking for a motivated and detail-oriented E-Commerce Operations Specialist to join our local team. You will work closely with our U.S. leadership as well as our operations, product, supply chain, and support teams in the U.S. and Asia. This is an opportunity to join a growing brand at an early stage and take an active role in building and improving our U.S. operations. The Role The E-Commerce Operations Specialist helps keep the day-to-day operations of our appliance business running smoothly. You will support the full operational flow—from customer orders and inventory to logistics, after-sales service, and warehouse coordination. You will work across multiple functions, communicate with customers and external partners, and serve as an important link between our U.S. operations and headquarters team. We are looking for someone who is organized, hands-on, resourceful, and comfortable taking ownership of problems from start to finish. What You'll Do Order & E-Commerce Operations Manage and monitor customer orders across e-commerce, wholesale, and B2B channels. Coordinate order fulfillment and shipping with warehouses, 3PL partners, and carriers. Monitor order status and resolve fulfillment or delivery issues. Inventory & Logistics Coordinate inbound and outbound shipments with warehouses and logistics partners. Monitor inventory levels, receiving, returns, and stock accuracy. Assist with inventory counts, reconciliation, labeling, and warehouse coordination. Track returned, repair, and refurbished inventory. Customer Service & After-Sales Handle customer inquiries, questions, returns, warranty cases, and complaints by phone and email. Coordinate repairs, replacements, and other after-sales solutions. Maintain customer and service records and share recurring issues with relevant teams. Support customer follow-up and promotional communications. Operations & Coordination Work closely with our U.S. and Asia teams on daily operational matters. Coordinate with vendors, service providers, and other business partners. Support operational reporting, office administration, and process improvement. Assist with other projects and operational needs assigned by the leadership team. What We're Looking For Required 1–3 years of relevant experience in e-commerce, operations, customer service, logistics, or a related field Bachelor's degree in business, supply chain, logistics, e-commerce, or a related field Fluent in English and Chinese, both written and spoken Organized, detail-oriented, and able to manage multiple priorities Responsible, proactive, quick to learn, and willing to take ownership of assigned tasks Proficient with Microsoft Excel Applicants must be authorized to work in the United States. We are unable to sponsor employment visas at this time Preferred Experience with Amazon Seller Central, Shopify, Walmart Marketplace, or similar e-commerce platforms Familiarity with ERP systems Experience with consumer appliances and knowledge of international trading Pay: $22.00 - $28.00 per hour Expected hours: 40.0 per week Work Location: In person

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