E-commerce Operations & Production Specialist (Quilting Industry)

Job Overview About Us: We are a growing, online-only e-commerce company that designs, produces, and markets premium quilting patterns, acrylic rulers, cutting mats, and innovative quilting notions. We pride ourselves on delivering accurate, high-quality tools to the quilting and crafting community. As an online-exclusive brand, our digital storefront and flawless fulfillment are the heart of our business. Position Overview: We are seeking an organized, detail-oriented E-commerce Operations & Production Specialist with a strong background in quilting or craft-making. In this dynamic role, you will bridge the gap between our digital store and physical production. You will manage e-commerce orders, maintain precise inventory, handle customer inquiries with industry expertise, and coordinate with our production team to ensure products are created, packaged, and shipped accurately. Quilting industry knowledge is crucial for this role. You will use your expertise to ensure product listings contain accurate technical information and interact closely with our team to add, update, or remove products as market demand shifts. Key Responsibilities: E-Commerce & Inventory Management Oversee daily e-commerce order management and coordinate outbound shipments. Monitor inventory levels and update product listings (adding, deleting, or editing items) based on shifting demand. Maintain absolute accuracy of product information, technical specifications, and imagery on our website. Production Coordination Generate and manage production lists based on real-time order data and stock levels. Communicate clearly with the production team regarding which rulers, patterns, or notions need to be manufactured and packaged. Assist with the hands-on packaging and preparation of finished goods for shipment. Customer Experience Respond to customer inquiries via email or online chat regarding orders, shipping, and product usage. Utilize your quilting knowledge to provide insightful, accurate support to customers troubleshooting patterns or tools. Assist with social media marketing connecting our e-commerce store to relevant audiences using our social media accounts. Qualifications & Skills: Quilting Industry Knowledge (Strongly Preferred): Deep familiarity with quilting terminology, patterns, rulers, and notions is essential to ensure quality control and accurate customer support. Production/Craft Background: Experience with manufacturing or craft production equipment—specifically laser cutting machines—is a major plus. E-Commerce Tech Savvy: Comfortable navigating e-commerce backends (e.g., Shopify, Amazon, Etsy. Etc.) and shipping software Detail-Oriented & Organized: Ability to manage inventory counts, track production lists, and ensure the correct variations of rulers or patterns are shipped. Strong Communicator: Excellent written and verbal communication skills for collaborating with the internal team and assisting customers. Proximity: Must be able to reliably commute to our facility in the Woodbridge, VA area. Important Note: This not an IT role - IT resources for site management and design are already in place. Pay: $16.00 - $23.00 per hour Expected hours: 25.0 – 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Retirement plan Vision insurance Work Location: In person

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