E-Commerce Operations Manager

About Us:

Unis accelerates logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client’s partner with us, we focus on more than just a business relationship; it's an opportunity to unlock a world of value-added services that will enhance operational standards and elevate success by unifying our clients’ supply chain networks through superior technology, assets, and information services.

Job Description

Key Responsibilities:

• Manage      daily e-commerce order fulfillment, ensuring orders are picked, packed,      and shipped accurately and on time.
• Ensure      compliance with retail routing guides and customer-specific shipping      requirements.
• Coordinate      and oversee pick and pack operations for small parcel and retail orders.
• Support      and monitor sortation center activities, including order consolidation and      shipment preparation.
• Manage      Value Added Services (VAS) such as labeling, ticketing, kitting,      repacking, and other customer-specific requirements.
• Work      closely with warehouse, inventory control, and transportation teams to      resolve shipping or order discrepancies.
• Monitor      order flow to prevent delays, missed shipments, or compliance violations.
• Ensure      proper documentation, labeling, and packaging according to retailer      standards.
• Analyze      order and shipment data to identify opportunities to improve efficiency      and reduce errors.
• Assist      with training team members on e-commerce fulfillment processes and      compliance standards.
• Maintain      communication with internal teams regarding order status, shipment issues,      and operational updates.
• Support      continuous improvement initiatives within the distribution center.

Qualifications:

• Experience      in e-commerce fulfillment, warehouse operations, or distribution center      operations.
• Strong      knowledge of retail compliance routing guides (major retailers preferred).
• Experience      with pick & pack operations, sortation systems, and value-added      services (VAS).
• Familiarity      with WMS systems, shipping platforms, and inventory systems.
• Strong      attention to detail and problem-solving skills.
• Ability      to work in a fast-paced warehouse environment.
• Excellent      communication and organizational skills.

Preferred Skills:

• Experience      with small parcel shipping (UPS, FedEx, etc.).
• Knowledge      of EDI, UCC labels, and retail compliance requirements.
• Understanding      of distribution center workflow and inventory management.

Job Competency / Qualifications

Education/ Training:

• High school diploma or equivalent required.  
• Associate’s degree preferred. 

Technical Requirements:

• Technical skills and knowledge in Warehouse, Logistics, Operations and Fulfillment. 

BENEFITS

• Medical insurance 
• Dental insurance 
• Vision insurance 
• Paid Time Off

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DISCLAIMER: EQUAL EMPLOYMENT OPPORTUNITY POLICY

Unis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Unis complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Unis expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories. The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned. The scope of the job may change as necessitated by business demands.