E-commerce Operations Coordinator

E-commerce Operations Coordinator About the Role We are looking for a detail-oriented E-commerce Operations Coordinator to manage the day-to-day operations of our retail marketplace accounts across the U.S. and Canada. You will be the internal point person for our retail partners, including Home Depot, Costco, Lowe’s, Walmart, RONA, Wayfair, Amazon, Canadian Tire, and others. You will keep listings accurate, compliant, in stock, and profitable by working closely with our marketing, customer service, warehouse operations, purchasing, and finance teams. Key Responsibilities Account coordination and compliance Serve as the internal point person for assigned retailer accounts in the U.S. and Canada. Manage the full item lifecycle: onboarding, listing creation, attribute completion, imagery, compliance documentation, and ongoing maintenance. Monitor retailers’ account health, listing status, inventory, order compliance, and promotions. · Self-motivated and able to take initiative, with the ability to manage retailer portals independently and with minimal direction. Keep product data accurate across all retailer portals (dimensions, weights, pack configurations, UPCs, pricing, ship methods) and resolve discrepancies promptly. Update retailer portals with required information, including product information pricing, digital assets, and marketing materials. Monitor daily orders to confirm they meet retailer’s requirements and ship on time. Track and address compliance issues, chargebacks, and corrective action requests. Maintain the company’s master product datasheet as the primary source of truth. As our business grows and the department evolves, responsibilities may expand and new tasks may be added based on business needs. Requirements 2-3 years of experience in e-commerce operations, marketplace/vendor management, account coordination, or a similar role. Hands-on experience with retailer vendor portals (e.g., Walmart Marketplace/Supplier, Home Depot, Lowe’s, Wayfair Partner Home, Costco, Syndigo Amazon Seller Central, etc…). Proficiency in Excel, including VLOOKUP/XLOOKUP, pivot tables, data cleaning, and bulk upload templates. Excellent attention to detail and accuracy with high-volume data. Solid marketing sense, with an understanding of how product content, imagery, pricing, and promotions affect listing performance. Working knowledge of image and marketing material tools (e.g., Canva, Photoshop, or similar). Strong written and verbal communication skills in English and French. Nice to Have Experience with PIM, ERP, or inventory management systems (e.g., NetSuite, Akeneo, ChannelAdvisor). Knowledge of EDI, routing guides, and retailer compliance programs. Experience with Shopify or another D2C platform. Familiarity with Canadian retail requirements, including bilingual content. Post-secondary education in business, supply chain, marketing, or a related field. Pay: $50,000.00-$55,000.00 per year Benefits: Casual dress On-site parking Paid time off Work Location: In person

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