E-Commerce Operations Coordinator

The E-commerce Operations Coordinator plays a key role in the smooth daily operations of our online store. This position is based in a warehouse environment located within an active aircraft hangar, supporting inventory management, order fulfillment, and customer service functions for the SCYC gift shop online store.

This role manages inventory levels, processes orders and returns, and provides timely customer support via email. It also supports marketing initiatives, maintains website updates, and works closely with our team in The Bahamas to ensure seamless coordination between warehouse operations and the online storefront.

Key Responsibilities: 

• Monitor and maintain accurate inventory levels across all platforms 
• Collaborate and support the Gift Shop Buyer to ensure consistency between in-store and online operations.  
• Coordinate with suppliers and internal teams to manage stock replenishment 
• Assist with physical inventory counts and reconciliations within the warehouse
• Oversee order fulfillment processes, including picking, packing, and shipping, to ensure timely and accurate delivery
• Troubleshoot and resolve order processing and fulfillment issues
• Respond to customer inquiries and return requests via email in a professional and timely manner 
• Provide resolution support for shipping, return, and product issues 
• Support backend updates and product listings in WooCommerce and/or WordPress 
• Collaborate with marketing and creative teams to ensure product pages are current and accurate 
• Assist in planning and launching marketing campaigns 
• Coordinate promotional efforts including content scheduling and email marketing 
• Occasionally travel to SCYC in the Bahamas for on-site support, inventory audits, and special projects 

• 2+ years of experience in e-commerce, retail operations, or online customer service 
• Associate’s or Bachelor’s degree in Business, Marketing, Communications, or a related field preferred 
• Proficiency in WooCommerce and/or WordPress is required 
• Strong command of Google Suite and Microsoft Office Suite 
• Excellent communication, organization, and multitasking skills 
• Ability to work independently and meet deadlines 
• Willingness and ability to travel internationally to the Bahamas as required 
• Experience supporting marketing campaigns is a plus 

 Physical Demands  

• Ability to lift up to 50 pounds. 
• This role operates in a warehouse setting within an active aircraft hangar
•  Ability to stand, walk, and bend for extended periods. 
• Ability to work in a warehouse setting within an active airport and aircraft hangar environment, including exposure to varying temperatures, aircraft activity, warehouse equipment, and occasional work on the ramp