E-commerce Operations & Content Coordinator

Job Summary MaMa Sound is an emerging retailer of premium musical instruments, preparing to launch its online storefront and establish a permanent location in Old Town Scottsdale. Our business emphasizes exceptional sound, distinctive craftsmanship, accurate product information, and a carefully curated customer experience. We are seeking an organized, technically proficient E-commerce Operations & Content Coordinator to support website administration, inventory management, product content production, order fulfillment, and sales operations. This position requires a minimum of two years of relevant experience and the ability to contribute practical knowledge while working collaboratively within a developing business. The successful candidate will help establish efficient workflows, follow standard operating procedures, and adapt as launch priorities and operational needs evolve. Responsibilities Website Administration and E-commerce Operations Assume day-to-day administration of the Shopify storefront following handoff from the website developer. Create, maintain, and verify product listings, including descriptions, specifications, pricing, photographs, recordings, videos, and availability. Update homepage content, collections, navigation, promotional placements, and other storefront content as directed. Administer approved Shopify applications and integrations, troubleshoot routine issues, and coordinate technical fixes with the developer. Check storefront functionality, product links, media, and merchandising accuracy. Maintain consistency between website information, inventory records, and sales operations. Manage e-commerce website content through content management systems; maintain product pages and site details using HTML, CSS, and basic JavaScript. Create and update copy and visual assets using Adobe Creative Suite, including Adobe Photoshop, and apply graphic design principles. Support digital campaign setup and management across Google Ads (formerly Google AdWords), paid search marketing, Facebook Advertising, social media advertising campaigns, and email marketing. Conduct keyword research and use SEO tools to improve search engine optimization (SEO) and search engine marketing (SEM); support conversion optimization. Track web analytics with Google Analytics and Google Tag Manager; prepare web analytics reporting and marketing analytics to guide performance marketing decisions. Inventory Management and Sales Support Manage online and in-store inventory through Shopify, maintaining accurate quantities, product identifiers, locations, and availability. Receive incoming merchandise, inspect and document condition, and identify discrepancies for management review. Maintain organized physical storage and digital inventory records. Conduct inventory counts and reconcile discrepancies. Ensure each individually cataloged instrument remains matched to its correct specifications, photographs, recordings, and supporting documentation. Support the sales team with current product information, availability updates, internal product resources, and order coordination. Product Photography, Video, and Audio Content Assist with product shoots while learning company standard operating procedures, progressing toward greater independence as proficiency develops. Prepare instruments, backgrounds, lighting, recording equipment, and work areas for scheduled shoots. Help produce product photographs, instrument demonstration videos, social content, founder interviews, and other approved content. Operate audio-recording equipment and software under designated supervision. Perform basic audio editing and synchronize recordings with video according to established quality standards. Edit photographs and videos for website, social media, and other marketing uses. Maintain an organized media library with consistent file naming, version control, and accurate instrument identification. Assist with gathering and documenting product dimensions, material…

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