E-Commerce Manager

Summary Description: Under the supervision of the Vice President of Sales, Operations & Marketing (VP), the E-Commerce Manager is responsible for leading and overseeing all aspects of the organization's ecommerce operations, including online sales performance, team development, store support, inventory management, customer service, operational excellence, and strategic growth initiatives. This role partners with store leadership and senior management to maximize revenue opportunities, develop staff capabilities, ensure quality standards, and drive continuous improvement across ecommerce and retail operations. Exemplary Duties/Responsibilities: Leadership & Team Development Lead, supervise, and develop ecommerce staff, listing agents, supervisors, and support personnel. Recruit, interview, hire, train, coach, and evaluate team members. Conduct performance reviews and provide ongoing coaching, development planning, and corrective action when necessary. Create and manage staff schedules, approve timecards, and maintain employee records. Facilitate training programs for store managers, assistant managers, ecommerce leads, new hires, and field staff. Foster a culture that promotes teamwork, accountability, innovation, and excellent customer service. Ecommerce & Sales Operations Direct daily ecommerce operations to achieve sales, profitability, productivity, and growth objectives. Oversee listing quality, pricing accuracy, compliance standards, and product presentation across all online marketplaces. Develop and implement strategies to increase online sales, improve sell-through rates, and maximize revenue. Manage promotions, markdowns, and marketplace-specific selling initiatives. Identify and evaluate new opportunities, channels, and technologies to expand ecommerce business growth. Maintain relationships with vendors, online marketplaces, third-party listing services, and industry partners. Performance Management & Analytics Monitor and analyze key performance indicators including revenue, expenses, sell-through rates, listing productivity, inventory turnover, and profitability. Generate operational, financial, and performance reports for leadership review. Utilize data and market trends to identify opportunities, improve performance, and support strategic decision-making. Partner with executive leadership to establish departmental goals, budgets, forecasts, and growth projections. Monitor departmental spending and ensure alignment with approved budgets. Store Support & Operational Excellence Conduct regular store visits to provide operational support, coaching, and training. Collaborate with store managers and district leadership to improve listing production, sales performance, and quality standards. Assist stores that are below performance goals by implementing action plans and monitoring progress. Serve as a primary resource for resolving operational challenges and identifying process improvements. Maintain effective communication between store teams, field personnel, and ecommerce operations. Inventory, Warehouse & Asset Management Oversee inventory processing, product flow, storage, and shipment activities supporting online sales. Manage warehouse operations, salvage programs, storage areas, and supply inventories. Ensure efficient utilization of warehouse space and proper handling of donated merchandise. Maintain accurate records of sales, receipts, deposits, inventory activity, and other operational documentation. Safeguard company assets and donated goods through established loss prevention and audit procedures. Customer Service & Quality Assurance Ensure exceptional service for both internal and external customers. Resolve customer concerns and complaints in a timely and professional manner. Conduct regular quality reviews of online listings to ensure accuracy, consistency, compliance, and presentation standards. Develop and maintain Standard Operating Procedures (SOPs), training materials, and operational documentation…

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