E-Commerce Logistics & Warehouse Specialist Eataly Corporate
Eataly North AmericaWe are seeking a detail-oriented and proactive E-commerce Logistics & Warehouse Specialist to join our team. This hybrid role will oversee the end-to-end logistics of our e-commerce operations including order fulfillment returns management carrier coordination and inventory control while also supporting retail warehouse operations. The ideal candidate will ensure seamless collaboration between e-c
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ommerce and warehouse teams maintaining accuracy efficiency and customer satisfaction.
Responsibilities:
• Monitor and track e-commerce orders from placement to delivery ensuring timely fulfillment and resolving any delays or issues.
• Manage the entire returns process including receiving inspecting restocking and refund processing while maintaining accurate records.
• Liaise with shipping carriers (e.g. FedEx UPS DHL) to negotiate rates resolve delivery issues and ensure compliance with shipping policies.
• Coordinate with suppliers and internal teams to ensure optimal stock levels for e-commerce preventing stockouts or overstock situations.
• Verify and process invoices from carriers and suppliers ensuring timely payments and resolving discrepancies.
• Track and report on KPIs such as order accuracy delivery times return rates and carrier performance.
• Identify inefficiencies in e-commerce logistics workflows and propose/implement solutions to enhance productivity reduce costs or improve customer experience.
• Manage warehouse operations and coordinate B2B customer orders while providing operational support to retail stores ensuring timely fulfillment and effective communication across all channels.
• Monitor retail stock levels conduct regular audits and reconcile discrepancies between system records and physical inventory.
• Assist in receiving storing and organizing retail inventory ensuring efficient space utilization and easy accessibility.
• Investigate and resolve inventory discrepancies (e.g. shortages overages or misplaced items) in collaboration with the Warehouse Manager.
• Coordinate transfers between warehouse locations or channels (e.g. retail to e-commerce) as needed.
• Participate in or lead cycle counting initiatives to maintain inventory accuracy.
• Work closely with the Supply Chain team to align e-commerce and warehouse operations with broader business goals.
• Communicate proactively with Customer Service to address logistics-related inquiries or complaints.
• Support Procurement and Finance teams with data and insights for demand planning and budgeting.
Qualifications :
Required Experience:
• 2 years in e-commerce logistics warehouse operations or inventory management.
• Bachelors degree in Supply Chain Management Logistics Business Administration or a related field.
• Proficiency in WMS (Warehouse Management Systems) ERP software and e-commerce platforms (e.g. Microsoft D365 and Shiphero)
• Strong attention to detail and ability to analyze data to identify trends or issues in inventory or logistics.
• Ability to multitask prioritize and manage time effectively in a fast-paced environment.
• Excellent written and verbal communication skills to collaborate with internal teams and external partners.
• Proactive approach to resolving logistics or inventory discrepancies.
Preferred Experience:
• Experience working in a hybrid role (office warehouse).
• Familiarity with 3PL (Third-Party Logistics) providers.
• Knowledge of barcode scanning systems and inventory auditing best practices.
• Basic understanding of supply chain finance (e.g. freight costs customs or duty calculations).
• Strong excel and analytical skills.
Work Environment:
Hybrid Schedule: Flexibility to work up to 2 days on-site at the warehouse located in Jersey City NJ and 3 days in the office in NYC.
Travel: Occasional travel to other warehouse locations
Annual Salary Range: $70000 - $75000
Additional Information :
Benefits and Perks
• Medical Dental Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus progr