E-Commerce Fulfillment Specialist

E-Commerce Fulfillment Specialist J&J Gaming Factory Pay: 15.50–17.00 per hour Part-Time & Full-Time Positions Available Full benefits available for full-time (company pays 50% of employee benefits) Employee discount Free snacks and drinks account Are you tech-savvy, organized, and great at solving problems? J&J Gaming Factory is looking for a dependable E-Commerce Operations Specialist to help manage our growing online business. This role is responsible for creating product listings, coordinating online order fulfillment, and maintaining accurate product availability across our website, streaming platforms, and physical sales floor. You'll work closely with the Inventory Team, Live Stream Team, and Sales Associates while reporting to the E-Commerce Team Lead. Our in-store and online sales share inventory, so strong communication, organization, and attention to detail are essential to keeping orders moving and customers happy. Key Responsibilities Create, update, and maintain accurate product listings in Shopify for merchandise available on the sales floor and online. Ensure products are assigned to the appropriate sales channels, including website sales, live-streaming platforms, and in-store sales. Coordinate with the Inventory Team to ensure newly processed merchandise is listed promptly and accurately. Generate and communicate daily pick lists of items sold online for Sales Associates to locate and pull from the sales floor. Coordinate with Sales Associates to locate merchandise, confirm item availability, and resolve discrepancies between online listings and physical inventory. This position requires attention to detail including the phrase: fulfillment matters somewhere in the required questions to be considered. Verify that the correct products, quantities, and conditions are fulfilled for each order. Pack and ship online orders in accordance with our two-business-day shipping policy. Respond to customer inquiries and resolve order issues professionally and promptly. Communicate with the Live Stream Team to support accurate inventory availability across sales channels. Help work through a substantial backlog of inventory awaiting online listings while balancing daily orders and other responsibilities. Identify problems, improve workflows, and communicate issues to the E-Commerce Team Lead. Perform other duties as assigned. Qualifications Strong computer skills and the ability to learn new software and systems quickly. Preferred: Shopify experience or an educational background in Computer Science, Computer Engineering, or a related field. Excellent attention to detail, organization, and written and verbal communication skills. Ability to prioritize competing tasks and manage deadlines in a fast-paced environment. Strong problem-solving skills, initiative, and the ability to work independently. Dependable, accountable, and comfortable collaborating across multiple departments. Previous experience in e-commerce, online order fulfillment, inventory management, or retail is a plus. What We're Looking For The ideal candidate takes ownership of their work, anticipates problems, and understands how online sales affect the entire store. Because our physical and online stores share inventory, this position requires someone who communicates proactively, keeps listings accurate, and ensures sales associates can efficiently locate products for online orders. You'll play a direct role in growing our e-commerce business, reducing our listing backlog, and ensuring customers receive the correct products on time. If you enjoy technology, e-commerce, and working with comics, games, toys, and collectibles, we'd love to hear from you! Pay: $15.50 - $17.00 per hour Expected hours: 32.0 – 40.0 per week Benefits: Dental insurance Employee discount Flexible schedule Health insurance Vision insurance Application Question(s): What experience do you have in listing or shipping products? What computer skills do you have that might be he…

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