E-Commerce Department Manager

Accountability: Responsible for the day-to-day operation, performance and results of an assigned Ecommerce department. Provides leadership and direction to ECommerce Associates while ensuring department productivity, quality, inventory flow, customer service, safety, and compliance with established policies and procedures. Works collaboratively with the ECommerce Manager, Ecommerce Assistant Manager and other ECommerce Department Managers to support the overall success of the ECommerce operation. Responsibilities & Essential Functions: Process Management Takes ownership of the overall operation of the assigned Ecommerce department, including productivity, quality, workflow and product flow. Supports achievement of budgeted sales and expenses. Supports operations and employees to achieve departmental sales and sell-through goals. Assists in the development of Standard Operating Procedures (SOPs) and other training materials as necessary. Performs opening and closing duties including having keys to Ecommerce. Ensures departmental compliance with all company policies and procedures. People Management Mentors and trains new team members. Maintains positive, team-oriented relationship with management, peers, and co-workers; encourages positive interactions between all departments. Establishes clear expectations for productivity, quality, attendance, work performance, and workplace conduct. Customer Service Ensures store staff and customers receive efficient and courteous service. Exhibits and exemplifies commitment to service and building customer loyalty. Retail & Sales Management Ensures ECommerce employees are meeting or exceeding individual and team production goals. Works with ECommerce and store associates to achieve set objectives as applicable. Monitors and maintains expected productivity levels in assigned areas. Assigned Departmental Responsibilities Shipping : Oversees accurate and timely packaging and shipping of orders, exchanges, and other ECommerce shipments while maintaining appropriate inventory and shipping processes. Monitors customer damage reports and packing methods, initiating retraining or adjusted methods, as needed. Jewelry : Oversees intake, processing, research/authentication practices, metals and gemstones testing, photography, listing, costume jewelry routing, and other established processes for jewelry inventory as assigned. Also monitors testing methods and listing accuracy to reduce errors and customer returns. Initiating retraining, as needed. Processing : Oversees intake, sorting, processing, inventory management, and product flow to ensure merchandise is prepared accurately and efficiently to move through listing and be delivered to customers efficiently . Listing : Oversees product photography, research, listing, inventory accuracy, and timely movement of products into the online sales system while maintaining production goals to support monthly sales. Monitors listing content and accuracy to reduce errors, initiating changes and retaining, as needed. Other Ensures individual and group work areas are organized, restocked, and cleaned at the end of each day. Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes proper equipment including PPE and supplies in meeting the safety standards. Demonstrates regard for Goodwill’s assets including property and equipment. The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned. Supervision Received: ECommerce Manager Supervision: Provides day-to-day instruction and feedback to Ecommerce Associates Environment: This work is performed in a warehouse setting which can involve exposure to varying temperatures, noise, dust, and the phys…

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