E-Commerce, Customer Service & Operations Coordinator

Company: TQMUCH Job Description TQMUCH is seeking an organized, responsible, proactive, and customer-focused E-Commerce, Customer Service & Operations Coordinator to join our team. The ideal candidate will be responsible for managing daily Shopify orders, coordinating local deliveries and nationwide shipments, assisting customers, and supporting daily retail store operations. Fluency in both English and Spanish is required , including verbal and written communication, as the majority of our customers primarily communicate in Spanish. Key Responsibilities E-Commerce & Shopify Management: Manage daily Shopify orders, verify order accuracy, monitor order fulfillment, and update order statuses to ensure a smooth customer experience. Order Fulfillment & Shipping Coordination: Generate shipping labels, organize nationwide shipments, coordinate order preparation, and ensure orders are shipped accurately and on time. Local Delivery Coordination: Organize and coordinate daily deliveries throughout Miami-Dade, Broward, and Palm Beach counties. Communicate with delivery drivers and ensure successful order completion. Customer Service: Respond to customer emails, phone calls, and inquiries. Resolve order issues, address customer concerns, and provide excellent customer service. Retail Store Operations: Assist walk-in customers, process in-store purchases, manage checkout transactions, and support daily store operations. Inventory Management: Monitor product availability, assist with inventory replenishment, and maintain accurate inventory and order records. Daily Operations Coordination: Collaborate with production, shipping, and delivery teams to ensure orders are processed correctly and delivered on schedule. Qualifications & Requirements Required: Fluency in both English and Spanish (spoken and written). Previous experience in customer service, e-commerce, retail, or operations. Experience with Shopify or similar e-commerce platforms is a plus. Strong organizational and multitasking skills. Excellent communication and problem-solving abilities. Strong attention to detail and ability to work in a fast-paced environment. Basic computer proficiency and familiarity with digital order management systems. Ability to work independently and collaborate effectively with a team. Positive attitude, reliability, and willingness to learn. Preferred Skills Shopify & E-Commerce Management Bilingual Customer Service (English & Spanish) Order Processing & Fulfillment Shipping & Logistics Coordination Local Delivery Management Inventory Control & Replenishment Retail Store Operations Time Management & Organization Problem-Solving Team Collaboration Descripción del puesto En TQMUCH estamos buscando una persona organizada, responsable, proactiva y orientada al servicio al cliente para unirse a nuestro equipo. La persona seleccionada será responsable de gestionar los pedidos diarios de nuestra tienda en línea (Shopify), coordinar entregas locales y envíos nacionales, atender a nuestros clientes y apoyar las operaciones diarias de nuestra tienda física. Es obligatorio dominar tanto el español como el inglés, de forma oral y escrita , ya que la mayoría de nuestros clientes se comunican principalmente en español. Responsabilidades principales Gestión de Shopify y comercio electrónico: Administrar los pedidos diarios de Shopify, verificar que la información sea correcta, supervisar la preparación de los pedidos y actualizar sus estados para garantizar una excelente experiencia de compra. Preparación de pedidos y coordinación de envíos: Generar etiquetas de envío, organizar los envíos nacionales, coordinar la preparación de los pedidos y asegurar que sean despachados correctamente y a tiempo. Coordinación de entregas locales: Organizar y coordinar las entregas diarias en los condados de Miami-Dade, Broward y Palm Beach. Man…

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