E-Commerce Customer Experience Representative (Entry level)

E-Commerce Customer Experience Representative (Apparel company) -- Los Angeles, CA | Full-Time | Starting at $20/hr -- We're based in the heart of the LA Fashion District, we’re a fast-growing B2B apparel company behind popular brands like Endless Rose, English Factory, Grey Lab, and Free the Roses. Since 2011, we’ve built a reputation for delivering on-trend, high-quality fashion and we’re just getting started. What You’ll Do : Respond to customer inquiries within 24 hours via email, phone, chat, and social media. Provide accurate information on orders, shipping, returns, and products. Coordinate with warehouse and operations teams to resolve order issues. Manage daily order processing in Shopify and N41, including pick tickets, overrides, and open order reports. Support shipping by flagging address errors, checking inventory, and reporting discrepancies. Maintain accurate inventory records and updates across platforms. Troubleshoot website issues (payments, accounts, glitches) and escalate when needed. Process returns, refunds, and exchanges with warehouse and accounting teams. Monitor syncing errors, fraudulent orders, and cancellations to avoid issues. Follow company guidelines for returns, damages, and adjustments to ensure clear communication. Share customer feedback with marketing, product, and IT teams. Meet service-level goals for response time, satisfaction, and resolution speed. Submit and track shipping claims with FedEx/UPS. Manage marketplace returns/disputes (Macy’s, Bloomingdale’s). Audit website for missing or incorrect product details and report for updates. Skills / Requirements / Qualifications: Bachelor’s degree in a related field. 2+ years of customer service experience, preferably in the apparel industry. Experience with N41, FedEx Ship Manager, and e-commerce platforms preferred. Strong communication, problem-solving, and organizational skills. Knowledge of inventory management and order fulfillment processes. Proficient in CRM systems, MS Office (Word, Excel, Outlook), and G Suite. Detail-oriented, adaptable, and able to multitask in a fast-paced environment. Team-oriented with a positive attitude and commitment to excellent customer service. Job Type: Full-time Pay: From $20.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Experience: Customer service: 1 year (Required) N41: 1 year (Required) CRM system: 1 year (Required) Language: Spanish (Required) Location: Los Angeles, CA 90007 (Preferred) Ability to Commute: Los Angeles, CA 90007 (Required) Ability to Relocate: Los Angeles, CA 90007: Relocate before starting work (Preferred) Work Location: In person

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