E-commerce Associate

FARMPLAST Job Posting: E-Commerce & Customer Service Coordinator About the role FARMPLAST is hiring a full-time E-Commerce & Customer Service Coordinator to keep our online orders moving from checkout to delivery. This is an entry-level office position — no prior industry experience needed; we will train the right person. FARMPLAST manufactures and supplies plastic products for industrial food producers, including milk crates for dairy bottling facilities and bread trays for commercial bakeries. We sell to businesses directly and through our online stores. You will be the first point of contact for many of our customers — by phone, email, and in person at our pickup counter — and the person who makes sure every order ships correctly and on time. Location: Parsippany, NJ 07054 — on-site Type: Full-time, entry level Pay: $19–$25 per hour, based on experience What you'll do E-commerce order management Process incoming online orders daily and confirm details with customers when needed Update order status, tracking numbers, and customer records in our e-commerce platform Enter new orders on behalf of customers who call or email Handle changes, cancellations, returns, and simple billing questions Keep product listings and inventory information accurate Customer service Answer customer phone calls and respond to emails promptly and professionally Provide quotes, product information, lead times, and order updates Resolve issues such as damaged, delayed, or incorrect shipments, escalating when needed Walk-in customers and pickups Greet customers who come to the office to pick up orders Verify orders, prepare paperwork, and coordinate with the warehouse for loading Shipping and logistics Schedule pickups and book shipments with UPS, FedEx, and our LTL freight carriers Compare carrier rates and transit times to choose the best option for each order Create shipping labels and bills of lading, and track shipments to delivery Follow up on delays, damage claims, and delivery exceptions with carriers Other duties as assigned to support the sales and office team. What we're looking for Required High school diploma or equivalent Clear, friendly phone manner and solid written English for customer emails Comfortable with computers: email, spreadsheets, and learning new software quickly Organized and detail-oriented — order numbers, addresses, and quantities have to be right Able to juggle phone calls, emails, and walk-ins without losing track Reliable attendance and punctuality Nice to have Associate's or bachelor's degree, or current coursework in business, supply chain, or a related field Experience in customer service, retail, or an office setting (including part-time or school jobs) Familiarity with Shopify or another e-commerce platform Experience shipping with UPS, FedEx, or LTL freight carriers Bilingual English/Spanish Pay and how to apply Pay is $19–$22 per hour, based on experience, with room to grow into sales, purchasing, or logistics roles. To apply , call us at 973-287-6070 or email your resume and a few sentences about why you're a good fit to eric@farmplastus.com, with "E-Commerce Coordinator" in the subject line. FARMPLAST is an equal opportunity employer. Pay: $19.00 - $25.00 per hour Work Location: In person

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