Dynamics 365 ERP Functional Analyst - Sales & Order Management
Axiom PathBe Part Of A Dynamic Team Join a global manufacturing organization in the middle of a major Microsoft Dynamics 365 transformation spanning multiple business units and locations. The organization has already begun deploying D365 across its operations and is now progressing through a large U.S. rollout involving seven locations, followed by additional international and acquisition-driven deployments. The ERP team brings extensive business and operational knowledge and is continuing to move away from heavily customized legacy processes toward a more standardized D365 environment. This role will add stronger functional ERP expertise to the team, with a particular focus on Sales, Customer Service, order management, pricing, and related commercial processes. What's In Store For You Join a large-scale D365 implementation during the transition from build into validation, UAT, cutover, and hypercare. Support the Sales and Customer Service functional workstream within D365 Finance & Supply Chain Management. Work closely with business stakeholders, internal ERP leadership, technical teams, and the external implementation partner. Help improve how the organization uses standard D365 functionality and reduce unnecessary customization. Gain exposure to future ERP rollouts supporting international operations and newly acquired businesses. Work in one of the following locations: Clemmons, NC Mocksville, NC Phoenix, AZ How You Will Make An Impact Support the Sales and Customer Service workstream within Microsoft Dynamics 365 Finance & Supply Chain Management. Serve as a functional link between business users, ERP leadership, technical resources, and the implementation partner. Configure and support D365 functionality related to Sales & Marketing, order processing, quoting, pricing, customer management, and related workflows. Help translate business requirements into practical D365 solutions. Recommend standard D365 capabilities before pursuing unnecessary customization. Support complex pricing structures, including layered discounts, customer-specific pricing, and seasonal purchasing programs. Participate in conference room pilots, solution validation, defect remediation, UAT, cutover, and post-go-live hypercare. Assist with business process refinement and help users adopt new D365 processes. Support integrations with surrounding applications such as Salesforce, Magento/eCommerce, EDI platforms, and other enterprise systems. Stay current with Microsoft D365 functionality and identify opportunities to improve processes using native platform capabilities. Help build stronger internal D365 knowledge as the organization gradually reduces reliance on outside consultants. Support future ERP deployments and onboarding of newly acquired businesses. Requirements Do You Bring Proven Success Supporting D365 Sales and Order Management? 7+ years of ERP functional, Business Analyst, or Functional Consultant experience, including meaningful hands-on Microsoft Dynamics 365 Finance & Operations / Finance & Supply Chain Management experience. Strong recent experience with D365 Sales & Marketing, Sales Order Management, Customer Service business processes, or related Order-to-Cash functionality. Hands-on experience supporting quoting, order processing, customer setup, pricing, discounts, or related commercial workflows within D365. Experience with complex pricing environments is strongly preferred, including layered discounts, customer-specific pricing, promotions, or similar pricing structures. Experience with Pricing Management, Unified Pricing Management, Rebate Management, or comparable D365 functionality is highly desirable. Ability to configure D365 functionality directly rather than working only in requirements gathering or project coordination. Strong understanding of fit-gap analysis and the ability to recommend standard D365 functionality where appropriate. Experience supporting D365 implementations through testing, UAT, deployment, cutover, and hyperc…