Drop Ship Manager

About Us American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends. Joining American Exchange Group means being part of a dynamic and diverse team where your contributions drive real impact—and where there’s always room to grow. If you're looking to be part of a company that blends heritage with hustle, we’re excited to meet you. Visit our website at www.axnygroup.com Job Title: Dropship Manager Location: New York City, NY | Fully Onsite (Monday - Friday) This position is based at our New York City headquarters. Remote candidates will not be considered. About the Role AXNY seeking an experienced, results-driven Dropship Manager to oversee and grow our dropship business across key retail and e-commerce partners. This individual will own the day-to-day operations and strategic development of the channel, driving sales growth, profitability, and operational efficiency. Following the initial account opening by Sales, this manager assumes end-to-end accountability for onboarding, cross-functional execution, and ongoing account results. The ideal candidate will have strong experience managing third-party retail platforms, retailer portals, product listings, pricing, inventory, and order fulfillment. This person will manage retail relationships, analyze business performance, identify growth opportunities, and work cross-functionally with Merchandising, Content, Sales, EDI & Integrations, IT, Supply Chain, and E-commerce teams to maximize the success of the dropship business. Success will be measured by sales growth, profitability, margin performance, operational efficiency, and inventory health. Key Responsibilities Business Management: Own and grow the dropship channel, developing strategies to increase sales, profitability, and operational efficiency. Team Leadership: Directly manage Dropship CSRs, overseeing order follow-up, style activation/removal on inventory feeds, daily coordination with the Warehouse, and transaction escalations to EDI & Integrations. Retailer Relationships: Manage relationships with third-party retailers and marketplace partners, serving as the primary contact for dropship operations. Platform Management: Oversee retailer onboarding, portal integrations, product setup, listings, pricing, and ongoing platform maintenance. Coordinate with Merchandising and Content to ensure product information, images, listings, and new-style launches are completed on time. Sales & Reporting: Analyze sales, margins, inventory, and marketplace trends. Develop reporting and provide actionable insights to drive business decisions. Pricing & Profitability: Monitor competitive pricing, promotions, and marketplace activity while maintaining established margin requirements. Review retailer chargebacks and deductions, investigate recurring causes, and coordinate corrective actions to improve performance and protect margins. Inventory & Fulfillment: Partner with Supply Chain, Planning, and Warehouse teams to ensure inventory accuracy, product availability, and timely order fulfillment. Regularly review low-stock risks with Planning and follow up on replenishment and product availability. Strategy & Process Improvement: Identify opportunities to streamline operations, improve productivity, and expand the dropship business. Cross-Functional Collaboration : Partner with Merchandising, Content, Product Management, EDI & Integrations, Wholesale Sales, and DTC teams on seasonal strategies, product launches, and business initiatives. Business Development: Partner with Sales to identif…

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