Driver Recruiter & Retention Manager

Driver Recruiter & Retention Manager Attract Top Talent. Support Driver Success. Strengthen Our Workforce. At zTrip, we know our success begins with the people behind the wheel. As the nation's largest taxi transportation provider, we're committed to recruiting exceptional drivers, helping them thrive, and creating an environment where they feel supported, valued, and empowered to build successful careers. We're looking for a dynamic and relationship-focused Driver Recruiter & Retention Manager to lead driver recruiting, onboarding, engagement, and retention efforts. This role combines talent acquisition with driver advocacy, giving you the opportunity to shape the driver experience from the first interview through long-term career success. If you're passionate about recruiting, coaching, relationship-building, and helping people reach their full potential, we'd love to hear from you. Benefits & Perks Medical, Dental, Vision, and Life Insurance 401(k) with Company Match Paid Time Off (PTO) Paid Holidays Monday-Friday Schedule Career Advancement Opportunities Professional Development and Training Collaborative and Supportive Work Environment Key Responsibilities of a Driver Recruiter & Retention Manager: Driver Recruiting & Hiring Develop and execute recruiting strategies to attract qualified driver candidates. Source applicants through job boards, social media, referrals, community partnerships, and networking opportunities. Conduct candidate screenings, interviews, and hiring assessments. Manage candidates throughout the recruitment and selection process. Build and maintain a strong pipeline of prospective drivers. Represent zTrip at hiring events, job fairs, and community outreach programs. Promote zTrip as a premier transportation career opportunity. Driver Onboarding & Integration Coordinate onboarding activities for newly contracted drivers. Guide applicants through documentation, licensing, and onboarding requirements. Ensure drivers receive the resources, tools, and support needed for a successful launch. Educate new drivers on company expectations, procedures, technology, and operational practices. Serve as a primary contact during the onboarding process and transition period. Monitor onboarding progress and provide ongoing support to improve early retention. Driver Retention & Engagement Build meaningful relationships with drivers throughout their journey with zTrip. Conduct regular follow-up meetings and check-ins with new and experienced drivers. Identify concerns, challenges, and opportunities that impact driver satisfaction and retention. Collaborate with operational teams to address driver needs and improve the overall driver experience. Create and implement recognition programs that celebrate driver achievements and milestones. Foster a positive culture centered on professionalism, communication, accountability, and success. Coaching & Performance Support Provide coaching and mentorship to help drivers maximize their success. Offer guidance related to customer service, business growth, professionalism, and operational excellence. Support ongoing learning and development initiatives. Help drivers navigate challenges and connect them with available resources. Encourage continuous improvement through constructive feedback and goal setting. Reporting & Workforce Development Maintain accurate recruiting, onboarding, and retention records. Track recruitment metrics, driver activity, and retention performance. Analyze trends and recommend strategies to improve hiring and retention outcomes. Prepare reports and updates for leadership. Partner with management to identify workforce needs and support business growth objectives. Continuously evaluate and improve recruiting, onboarding, and engagement processes. Qualifications of a Driver Recruiter & Retention Manager: Preferred Experience Recruiting, talent acquisition, human resources, employee engagement, workforce development, customer service, sales, operations, or rela…

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