Driver Operations Supervisor | Final Mile & White Glove Delivery
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Lancaster, Midpoint Dr Division: Road Job Posting Title: Supervisor, VAD Driver Operations Time Type: Full Time Summary Know final-mile operations and what it takes to deliver a true white-glove customer experience? DSV is looking for a Driver Operations Supervisor to lead the day-to-day execution of our Value Added Delivery (VAD) operations. This is a hands-on leadership role overseeing drivers, helpers, and supporting warehouse personnel responsible for specialized deliveries where safety, service, professionalism, product handling, and attention to detail are critical. You’ll coordinate daily dispatch and delivery schedules, coach and develop field teams, reinforce customer-specific SOPs, and help ensure every delivery meets expectations for on-time performance, premium product handling, damage prevention, professional customer interaction, and assembly or installation services . And when the unexpected happens, you’ll help lead the response. Whether it’s a challenging delivery site, equipment issue, customer concern, service exception, or complex installation, you’ll work with drivers, Account Managers, operations teams, and other partners to find solutions and keep the customer experience on track. If you have experience in final-mile, white-glove, specialized delivery, or transportation operations and enjoy leading teams in a fast-paced, customer-focused environment, this is an opportunity to grow your career with the world’s largest freight forwarding and logistics organization. Start Here. Go Anywhere. Duties & Responsibilities Supervise and provide day-to-day leadership to drivers, helpers, and supporting warehouse personnel, including performance monitoring, coaching, training, and ongoing operational support. Coordinate daily dispatch, driver and helper assignments, and delivery schedules to support safe, efficient operations and on-time delivery performance. Monitor active routes and delivery progress, proactively addressing delays, staffing concerns, site conditions, equipment issues, customer requirements, or other factors that may impact successful delivery completion. Collaborate with Account Managers to understand customer-specific requirements, Standard Operating Procedures (SOPs), service expectations, delivery protocols, and escalation procedures. Ensure customer-specific SOPs and delivery requirements are clearly communicated to drivers, helpers, warehouse personnel, and other appropriate team members. Train and coach personnel on professional customer interaction, proper handling of delicate and high-value items, delivery procedures, and applicable assembly or installation standards. Reinforce expectations for professional conduct, appearance, communication, and service while employees are representing DSV at customer and delivery locations. Serve as a primary escalation point for field issues, customer complaints, delivery exceptions, and complex on-site assembly or installation challenges, coordinating timely resolution with appropriate internal and external stakeholders. Maintain regular communication with d…