Driver Manager (CDL) - MWRTA

Salary: $65,000 a year Knowledge and Experience: High School diploma or equivalent Valid Massachusetts Commercial Driver’s License (CDL, with passenger endorsement & air brake endorsements) Acceptable driving record At minimum of 2 years of experience required as a full-time operator Knowledge of project specific vehicles, components, and data/communications systems Knowledge of State and Federal regulations and corporate safety programs and policies Strong customer service attitude Ability to read, write and speak English Ability to communicate effectively and work with all departments Ability to work independently and objectively Intermediate knowledge and experience of Microsoft Office Suite CPR, AED and First Aid Certification (Provided by the Company) Skills: Excellent planning and leadership abilities Excellent communication and interpersonal skills Must be detail oriented Self-motivated Ability to de-escalate situations/ incidents with passengers, employees, and general public Ability to make decisions, manage change and time Strong analytical and reporting skills Transportation Dispatching Software knowledge desired Key Accountabilities: Driver Manager Conduct field supervision of the driver group members to assess performance and competence Manages absenteeism in the group and takes action to address unplanned absenteeism issues Address driver performance issues, providing coaching and/or disciplinary action when appropriate Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business plan Ongoing collaboration with various Keolis Management team to ensure the service provided per our contract with MWRTA Driver Managers are to provide direct oversight of vehicle operators on the street. Must be willing to have flexibility with schedule and/or work split shifts, weekends, and holidays. Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications. Assist dispatch staff with vehicle change outs that occur in the field Assist operators with service or passenger problems Conduct road observations according to client and local policy Monitor street operations for on-time performance and schedule adherence Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures Follow company safety and operational rules and procedures Ability to work under stress and meet strict timelines Handling Special Event management Monitor AM and PM Pull-Outs and Pull-Ins Conduct vehicle accident investigation Inspects vehicles for damage and compliance with safety standards Observes driving skills and work habits of drivers in the field Coach employees based on onboard surveillance technology Can be assigned to operate a vehicle in an emergency Additional responsibilities as required Training Provides behind-the-wheel training for new operators and trainees Conducts on-board evaluations and in service training to operators according to schedule and/or need Provides behind-the-wheel retraining as directed Evaluates new operator driving skills using appropriate checklists and evaluation forms. Provides appropriate feedback to new operators Ensures operators are fully trained prior to being released into revenue service Serves as role model and mentor to new operators Identifies retraining needs Recognizes and reports safe and unsafe acts / conditions to Management. Provides feedback to Safety manager, GM, Operations Manager, and other appropriate staff regarding training needs Assists training department in identifying additional or refresher training needs based on current trends within the employee base Other duties as assigned Work Environment: The work environment characteristics described her…

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