Driver/Dock Worker

REPORTS TO: Dock Coordinator WHO WE ARE: At Hillcrest Hope, our purpose centers on ensuring each person’s dignity and independence. We cultivate a culture of compassion, respect, and inclusivity, guided by principles of empathy and collaboration. Our mission is to empower individuals and families experiencing homelessness to achieve personal independence through transitional housing, accountability, education, and community support. We envision a community where everyone has life’s basic necessities, standing on their own with dignity. We believe that the strength of our team, united by a shared commitment to integrity, is fundamental to achieving this vision and making a positive difference in the lives of those we serve. As a prospective member of our team at Hillcrest Hope, your commitment to embracing our purpose and being dedicated to upholding our values will help us achieve our mission. POSITION OVERVIEW: The Driver/Dock Worker is primarily responsible for receiving donated merchandise on the dock and providing all donors with a pleasant drop-off experience. Additionally, the Driver/Dock Worker will use the company box truck to pick-up furniture and other large items from donors’ houses. The Driver/Dock Worker maintains a current knowledge of store layout, products, and policies. The Driver/Dock Worker is also responsible for sorting donated merchandise and keeping the receiving area clean and well organized. CORE COMPETENCIES: Accountability and Dependability – Takes personal responsibility for the quality, timeliness and accuracy of work, and achieves results with little oversight. Detail-oriented – Performs tasks with care, checking work to ensure accuracy and completeness. Customer Focus – pays attention to non-verbal cues to anticipate needs and offer additional assistance if necessary Tact – Handles challenging or tense situations with professionalism and empathy for others. PRIMARY DUTIES AND RESPONSIBILITIES: Merchandise Receiving Operate box truck to travel to donors’ homes, load large item donations, and unload at store Receives and carries in all donated merchandise from donation dock Sorts donated merchandise to be distributed to departments for processing Maintains a working knowledge of store policies and quality control standards Effectively identifies donated items that need to be disposed of Customer Service Maintain a professional appearance and attitude while representing the organization on pick-ups Greet and engages positively with all donors dropping off items Address donor questions and concerns promptly and politely Seek to resolve minor concerns to provide a positive donation experience Build and maintain positive working relationships with co-workers and volunteers Assists with large-item carry-out and loading for customers General Operations Responsible to keeping the box truck clean and ensuring moving equipment is well maintained Reports necessary maintenance or repairs on truck or equipment to the Dock Coordinator Keep the dock and sorting area clean, organized, and free of hazards Assists with merchandizing tasks when time permits Other duties as assigned QUALIFICATIONS: Must have a clean driving record and a valid driver's license Will be required to get a class E endorsement on driver’s license Ability to maintain a clean and professional appearance Comfortable interacting with donors and shoppers. Able to work extended hours standing, bending, and stretching. Able to lift and carry supplies and equipment, up to 50 lbs. Able to perform team lifts of large items, including furniture and appliances WORKING CONDITIONS: Must be able to work flexible shifts, including evenings, weekends, and some holidays Large item pick-ups from donors’ homes will require working in all weather conditions Dock operations require working outdoors in all weather conditions SALARY RANGE AND BENEFITS Part-time (Non-exempt) $16 per hour, weekly hours var…

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