Drayage Operations Specialist, Bilingual (Korean/English)
CJ Logistics AmericaDescription Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs Now Hiring: Drayage Operations Specialist – Bilingual (Korean/English) Location: Elwood, IL or Des Plaines, IL (Hybrid - 4 days on-site) | Department: Brokerage CJ Logistics Transportation is seeking a Bilingual (Korean/English) Drayage Operations Specialist to manage the complete "cradle-to-grave" lifecycle of drayage shipments. In this role, you will serve as the primary contact for customers, internal fleets, and external carrier partners. Combining hands-on drayage expertise with bilingual fluency in English and Korean, you will deliver exceptional operational service, resolve disruptions, and foster long-term client relationships. Why You’ll Love This Role: Culture: You’ll work with a team that values collaboration, innovation, and continuous improvement. Impact: Every day presents new opportunities to grow, lead, and make an impact across our drayage network. Compensation: This is an Hourly, Non-Exempt role. Total compensation includes competitive base pay with potential overtime opportunities based on business needs. We anticipate this role to pay an hourly rate of $24.04 to $26.45 per hour, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience. This role is also eligible for an quarterly performance incentive plan. Schedule: Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime to support client operations. What You'll Do: You will manage full-service drayage execution, handling communications, tracking, and issue resolution. Client Communication: Serve as the primary, direct point of contact for customer updates and inquiries using platforms like KakaoTalk and email. Lifecycle Management: Oversee full shipment lifecycles from order creation, planning, and scheduling to tracking, delivery, and post-shipment follow-up. Fleet & Carrier Coordination: Coordinate daily shipment operations directly with internal CJ Fleet assets and brokered partner carriers. Disruption Resolution: Act promptly to address operational challenges, delays, container hold-ups, or service disruptions to meet SLAs. Documentation & Billing: Verify carrier invoices, extra charges (demurrage/detention), and billing details for accurate processing. Data & Analytics: Monitor daily drayage data, analyze service exceptions, and proactively report performance metrics to leadership and clients. Asset Optimization: Partner with internal brokerage and transportation teams to optimize asset utilization and carrier selection. What You Bring to the Table: Language Skills: Bilingual fluency in English and Korean (written and verbal) is required. Experience: 2+ years of experience in freight brokerage, account management, or logistics operations, with hands-on drayage knowledge. Communication Tools: Professional experience using KakaoTalk for client communications is preferred. Education: High School diploma or equivalent required; a Bachelor's degree in Logistics, Supply Chain, or Business is preferred. Technical Proficiency: Proficiency in Transportation Management Systems (TMS) and Microsoft Office / Google Workspace. Experience with MercuryGate TMS, DAT, FourKites, or Trucker Tools is a plus. Problem Solving: Strong negotiation, problem-solving, and conflict-resolution abilities. Travel & Flexibility: Ability to travel up to 20% between Des Plaines, IL, Elwood, IL, and customer sites as needed. What's In It for You: Hybrid Flexibility: Work on-site 4 days per week out of either our Des Plaines, IL or Elwood, IL location with hybrid eligibility. Career Development: Gain broad exposure across brokerage, asset fleet operations, and international customer management. Inclusive Work Culture: Join an Equal Opportunity Employer that values diverse skills, backgrounds, and perspectives. Comprehensive Benefits: Paid time off, a 401(k) match, and a competitive total rewards pa…