Drayage Dispatcher

1. Position Summary TSI is seeking an experienced, organized, and detail-oriented Drayage Dispatcher to coordinate and manage container transportation between ports, rail ramps, container yards, warehouses, and customer facilities. The successful candidate must have a minimum of two years of verifiable experience in drayage dispatching, port operations, or intermodal container transportation. The candidate must understand container pickup and delivery procedures, appointment scheduling, terminal operations, chassis arrangements, detention, demurrage, per diem, and container return requirements. The Drayage Dispatcher will coordinate with carriers, truck drivers, steamship lines, terminals, rail facilities, warehouses, and customers to ensure shipments are completed on time while minimizing unnecessary transportation costs and accessorial charges. 2. Key Responsibilities A. Drayage Dispatch and Load Coordination Dispatch and coordinate container movements for import, export, and intermodal shipments. Arrange container pickups from seaports, rail ramps, container yards, and other designated facilities. Coordinate deliveries to warehouses, distribution centers, customer locations, and transloading facilities. Arrange empty container returns to the correct steamship line-designated depot or terminal. Coordinate live unload, drop-and-hook, pre-pull, transloading, and container repositioning when required. Confirm carrier availability, driver assignments, equipment availability, and delivery schedules. Monitor loads from pickup through final delivery and empty return. B. Port, Terminal, and Rail Operations Schedule and confirm appointments for container pickups, deliveries, and empty returns. Monitor terminal availability, container availability, holds, and release status. Verify container numbers, booking numbers, pickup references, release numbers, and delivery instructions. Coordinate chassis availability and resolve equipment-related issues. Track last free days (LFDs), terminal cutoffs, container availability dates, and return deadlines. Communicate terminal closures, congestion, delays, and operational restrictions to the appropriate parties. Ensure drivers receive accurate terminal instructions and documentation before dispatch. C. Cost Control and Accessorial Management Monitor and help prevent avoidable demurrage, detention, per diem, storage, chassis rental, pre-pull, and waiting-time charges. Track free time and escalate shipments approaching critical deadlines. Review carrier rate confirmations and approved accessorial charges. Obtain approval for additional charges before authorizing services whenever practical. Maintain accurate records of accessorial events, supporting documentation, and customer approvals. Identify opportunities to improve dispatch efficiency and reduce the cost per container. D. Shipment Tracking and Customer Communication Provide timely shipment status updates to customers, carriers, and internal operations personnel. Monitor container movements and proactively identify delays or service risks. Escalate missed appointments, terminal issues, driver delays, equipment shortages, and other exceptions. Maintain accurate estimated pickup, delivery, and empty-return times. Ensure shipment milestones are updated in the transportation management system (TMS). Communicate professionally and promptly by email, telephone, and operational messaging platforms. E. Documentation and Administrative Duties Maintain complete and accurate shipment records. Collect and verify bills of lading, interchange receipts, proof of delivery (POD), container interchange documentation, and other required records. Record container numbers, chassis numbers when applicable, seal numbers, pickup and delivery dates, and empty-return confirmations. Ensure load documentation is available for invoicing, carrier payment, customer billing, and dispute resolution. Review dispatch records for discrepancies and missing information. Follow com…

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