Donation & Processing Coordinator

At KWS, we believe every person deserves to live with safety, dignity, and hope. Our Thrift Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free From Abuse. About Us: KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships. The Opportunity: We are seeking a highly organized, service-focused, and community-minded Donation & Processing Coordinator to help ensure donated goods are efficiently transformed into quality merchandise while creating a positive experience for donors, volunteers, and customers. This role is ideal for someone who enjoys coordinating operations, retail, supporting team members, building relationships, and contributing to a mission-driven organization where every donation makes a difference. Key areas of responsibility include: Donation Intake & Processing Coordinate daily donation receiving activities and warmly welcome donors. Ensure donated items are accepted, assessed, sorted, and processed according to established guidelines. Coordinate the flow of donated goods through receiving, sorting, pricing, staging, and sales-floor preparation. Monitor donation volumes and communicate operational needs and opportunities for improvement. Help identify ways to improve workflow efficiency, inventory movement, and processing effectiveness. Inventory & Merchandise Readiness Coordinate sorting, pricing, quality control, and preparation of merchandise. Maintain efficient inventory flow from donation intake to sales floor readiness. Ensure merchandise is consistently prepared and priced according to established standards. Monitor inventory staging areas to support organization, accessibility, and efficient workflows. Accurately utilize point-of-sale and inventory systems to support operational reporting and inventory tracking. Volunteer & Team Support Provide day-to-day guidance and support to volunteers and team members working within donation and processing functions. Assist with onboarding and training on donation intake, sorting, pricing, safety, and operational procedures. Foster a welcoming, inclusive, and collaborative environment that encourages confidence, engagement, and contribution. Promote consistency in processes and quality standards. Recognize volunteer contributions and communicate emerging needs or concerns to the Thrift Store Manager. Donor Experience Create a positive and meaningful donation experience that reflects KWS values. Foster a donor-centred approach rooted in appreciation, respect, and relationship building. Respond to routine donor inquiries and concerns and escalate complex matters as needed. Gather donor feedback and help identify opportunities to strengthen donor engagement and retention. Share the impact that donations have in supporting individuals, children, and families impacted by abuse. Operations and Safety Support continuous improvement efforts related to donation processing, inventory management, and operational consistency. Assist with reporting, recordkeeping, and administrative processes related to donation operations. Maintain clean, safe, and organized receiving, processing, and storage areas. Promote safe lifting, handling, and workplace practices. Identify hazards and operational risks and take appropriate action to address or escalate concerns. What You Bring: Minimum 2-3 years of experience in retail, warehouse, logistics, inventory management, thrift, or customer service environments. Experience with inventory systems, point-of-sale systems, and merchandise pr…

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