Donation Center Director

Bachelor’s degree in Business Management, Nonprofit Management, Supply Chain/Distribution Management, or related field required; 8-plus years of progressive equivalent experience may count in place of a degree 7-plus years of operational experience in warehouse, logistics, retail/thrift, or donated-goods operations, including product receiving and distribution, safety management, and inventory control 5-plus years of leadership experience supervising managers, staff, and volunteers Demonstrated experience managing operating budgets, performance goals, fleet and transportation operations, and workplace safety programs Expert user of Microsoft Office Suite; experience with inventory, point-of-sale, or donor management software preferred Professional attitude and appearance and calm under pressure Excellent verbal and written communication skills Personal integrity, truthfulness and accountability are critical, invaluable and essential characteristics Maintain a valid Arizona Driver’s License with a clean driving record; must be able to drive up to a 12-passenger van while towing a 20 ft. trailer Bilingual English/Spanish a plus Physical & Mental Demands : Some local travel to other locations for meetings or other business-related needs The population GRM serves is frequently in crisis. This work may involve exposure to trauma, conflict, illness, behavioral-health concerns, and emotionally difficult situations. The Donation Center Director must maintain appropriate professional boundaries, sound judgment, confidentiality, and a calm, compassionate leadership presence. GRM recognizes that compassion fatigue is real and strongly promotes employee self-care and sustainable leadership. Requires frequent sitting, standing, and walking and may require lifting, carrying, pushing, or pulling objects weighing up to 50 pounds. A flexible schedule may occasionally be required to support the Donation Center Team. Responsibilities & Duties The Donation Center Director provides strategic and operational leadership for all of Gospel Rescue Mission’s (GRM) donated-goods operations. This leader builds donor and partner relationships, oversees the intake, processing, storage, transportation, and distribution of household items, furniture, and clothing, and leads the Donation Center team so that donated goods reach families in need and support GRM programs. Success looks like a safe, well-run Donation Center that grows donations, stewards every resource with accountability, and advances the operational, financial, and ministry goals of GRM. This position requires a high level of reliability, dependability, and fulfilling responsibilities. General Activities Under the leadership of the Chief Community Officer (CCO), maintain the Standard of Excellence Develop and carry out the annual Donation Center plan, goals, and key performance indicators according to department playbook goals Lead, coach, and supervise the Donation Center Manager, staff, drivers, crews, and volunteers Oversee hiring, onboarding, training, scheduling, and performance reviews for the Donation Center team in partnership with Human Resources Ensure the Donation Center is clean, orderly, safe, and fully functional Establish and maintain procedures for the intake, sorting, storage, and distribution of donated goods Ensure product is available for the weekly distribution of goods to families in need and for GRM program needs Ensure accurate accounting of all in-kind contributions through record keeping, inventory controls, and reports, in partnership with Finance Develop, implement, and enforce procedural, safety, training, and storage policies, including proper use of forklift and pallet jack Oversee all Donation Center vehicles, drivers, routes, maintenance, and driver training for pickups and deliveries; drive donation vehicles when needed Develop and lead the strategy to expand donations from GRM business, church, and club/association partners Build and steward r…

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