Domestics Operations Agent

Domestic Operations Agent Job Type Location Salary Range Full-Time | On-Site Houston, TX $17.50 - $21.50 per hour Job Summary The Domestic Operations Agent is responsible for moving freight across the U.S. by routing and tracking domestic air, ground, LTL, and FTL shipments, pricing loads, negotiating rates with carriers and partners, and spotting service problems before they reach the customer. This role supports the operations team, ensuring shipments are handled accurately and in line with standard operating procedures, vendor charges are audited for accuracy, and service issues are communicated to management quickly. Key Responsibilities Move Freight Coordinate domestic freight forwarding, including shipment alerts and routing through carrier portals and other online tools. Follow standard operating procedures and keep every shipment record accurate in our transportation software. Follow up on each shipment, collecting pieces, weights and dimensions from agents and updating the system. Price & Quote Quote domestic air, ground, LTL and FTL freight. Negotiate with carriers and partners to secure special rates and spot quotes. Obtain vendor charges and audit them for accuracy and legitimacy. Protect service Recognize actual and potential service failures early. Communicate issues clearly and promptly to management so they can be resolved before they affect the customer. Qualifications & Skills Required At least 1 year of domestic operations or freight forwarding experience (1-3 years preferred). Strong knowledge of North American geography. Proficiency in Microsoft Outlook, Word and Excel, including formulas and charts. Strong written and verbal communication skills. Sound math skills: adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, fractions and decimals. Strong negotiation, problem-solving and decision-making skills. Preferred Associate or bachelor’s degree in business, logistics, international trade or a related field. Experience in the transportation or logistics industry. Experience with transportation management systems such as SAP or CargoWise. Experience with Magaya WMS. Skills & Competencies Competency What it looks like on the job Customer service Respond quickly and professionally to internal and external customers. Attention to detail Enter accurate shipment data and catch errors in vendor charges. Organization Juggle many shipments and deadlines without dropping follow-ups. Communication Write and speak clearly to carriers, drivers, warehouse, customers, and management. Negotiation Secure special rates and spot quotes from carriers and partners. Problem solving Spot service failures early and propose fixes within a team. Teamwork Cooperate with and respect colleagues, and cover for them when absent. Work Schedule Set working hours of 8 hours per day with requisite meal and rest breaks. Participate in a rotating weekend schedule, working one weekend every 5-7 weeks. Specific weekend assignments will be communicated in advance by management. Consistently report to work on time, prepared to perform required duties. Ensure work responsibilities are covered when absent. Physical Demands and Work Environment While performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15–25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus. The role operates in a professional climate-controlled office environment with a usually moderate noise level. Compensation Base Pay Range: $17.50 - $21.50 per hour The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your indivi…

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