Domestic Operations Agent

Domestic Operations Agent Job Type Location Pay Range Full-Time | On-site Woodbury, NY $25.00 - $31.00 per hour Job Summary The Domestic Operations Agent is responsible for coordinating and executing day-to-day domestic freight forwarding operations. This role acts as a key point of contact between customers, carriers, and internal teams, ensuring shipments move accurately and on schedule while maintaining compliance with company standard operating procedures. This is a full-time, onsite position in our Woodbury, New York office. Key Responsibilities The key duties and responsibilities of this position consist of, but are not limited to, the following: Manage domestic freight forwarding operations end-to-end, including alerting, routing via internet-based tools, and maintaining accurate records in transportation management software. Price domestic air, ground, LTL, and FTL shipments competitively and accurately based on customer requirements and market conditions. Process and handle shipments with meticulous attention to detail, following standard operating procedures at every step. Support freight movement for a diverse base of U.S.-based customers, servicing as a reliable operational resource. Proactively monitor shipments for potential or existing service failures and escalate issues to management clearly and in a timely manner. Conduct shipment follow-up with agents to confirm piece counts, weights, and dimensions, updating transportation software accordingly. Negotiate assertively with carriers and partners to secure favorable rates and spot quotes. Review and audit vendor charges for accuracy and legitimacy prior to approval. Additional duties as required. Qualifications & Skills Required 3+ years of experience in a relevant, fast-paced operations environment. Minimum 3 years of freight forwarding-specific experience. High school diploma or equivalent. Strong problem-solving skills with the ability to perform effectively under pressure and tight deadlines. Exceptional attention to detail and strong organizational skills. Proven ability to manage competing priorities and proactively address issues as they arise. Ability to follow established SOPs while contributing ideas for process improvement. Preferred Proficiency in Microsoft Office (Outlook, Excel, Word). Experience with transportation tracking and management software. Work Schedule Full-time schedule, minimum 8 hours per day, with flexibility to complete all required duties. Physical Demands and Work Environment While performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15–25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus. The role operates in a professional climate-controlled office environment with a usually moderate noise level. Compensation Base Pay Range: $25.00 - $31.00 per hour The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Benefits Featured Benefits Medical, Prescription Drug, Dental and Vision coverage for you and your dependents Health Savings Account + Employer Contributions Flexible Spending Account options for Medical and/or Dependent Care Company provided Life Insurance, Short-term and Long-term Disability Insurance 401(k) Retirement Savings Plan + Employer Match Paid Time Off for Vacation, Sick, and Company Observed Holidays About Radiant At Radiant, we’re the network that delivers. For our customers, that means expertise, responsiveness and solutions they can count on. For our people, it…

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