DME Pack and Ship Specialist

Position Summary The DME Pack and Ship Specialist prepares and ships PAP equipment, replacement supplies, and other approved devices to patients and CSCC locations. Based onsite in Lansdowne, Virginia, this role maintains accurate inventory and shipment records, coordinates returns, and helps ensure patients receive the correct items on time. Order Fulfillment and Shipping · Review approved orders for patient information, shipping address, item specifications, quantities, and required release approvals. · Pick, inspect, pack, and ship the correct equipment and supplies using established procedures. · Verify mask models and sizes, tubing, filters, accessories, and device serial numbers against the order. · Enter tracking information and shipment details in designated systems. · Monitor delayed, lost, damaged, or undeliverable shipments and coordinate resolution. · Escalate incomplete or conflicting orders before shipment. Inventory Management · Receive deliveries and reconcile items against purchase orders and packing slips. · Record stock receipts, shipments, returns, and transfers between CSCC locations. · Maintain organized storage areas and accurate inventory by item, quantity, and location. · Perform routine inventory counts and report discrepancies, shortages, damaged items, and reorder needs. · Track serial numbers, lot numbers, and expiration dates where applicable. · Keep returned or damaged items separate from inventory available for distribution. Returns and Warranty Coordination · Receive and document returned equipment and supplies. · Inspect returns and route items for cleaning, evaluation, warranty review, repair, or disposal under CSCC procedures. · Assist with manufacturer return authorizations, warranty claims, and replacement shipments. · Track open returns and warranty cases through completion. Patient and Team Coordination · Respond to shipment-status and supply-order inquiries professionally. · Coordinate with DME technicians, billing, customer service, and location staff to resolve order issues. · Refer clinical questions, equipment-setting requests, and product-substitution decisions to qualified clinical staff. · Follow applicable patient-confirmation requirements before releasing resupply orders. Documentation and Quality · Maintain complete order, inventory, shipment, and return documentation. · Protect patient information and follow CSCC privacy and security policies. · Follow infection-control, safe-handling, and manufacturer packaging requirements. · Participate in training and identify ways to reduce shipping errors, delays, and waste. Qualifications · High school diploma or equivalent required. · Experience in shipping, order fulfillment, inventory, or customer service preferred. · Healthcare or DME experience, particularly with PAP equipment and supplies, preferred. · Strong attention to detail, organization, and follow-through. · Ability to use inventory software, shipping platforms, barcode scanners, and Microsoft Office. · Clear communication skills and ability to work effectively across departments. Physical and Work Requirements · Work primarily onsite at the Lansdowne, Virginia location, with occasional support for inventory transfers between CSCC locations. · Ability to stand, walk, bend, reach, and handle packages throughout the workday. · Ability to safely move equipment and supply shipments, with assistance or reasonable accommodation as needed. · Reliable attendance and ability to meet scheduled shipping deadlines. Performance Expectations Accurate and timely fulfillment of approved orders; complete shipment documentation; accurate inventory; prompt reporting of discrepancies; timely resolution of shipping, return, and warranty issues; and consistent …

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