Dk-Lok Inside Sales/Shipper Receiver

DK-Lok Canada Ltd. is the Canadian exclusive master distributor of DK-Lok and DK-Lok Corp high quality valve, fitting, tubing and related products. We support various industries requiring leak-free system components for instrumentation, process and fluid handling systems. DK-Lok Canada was established in 2008 and is committed to becoming Canadas premier choice for quality fluid system instrumentation products. Our company prides itself on exceptional customer service and delivering the very best value-added products the industry has to offer. We have built our team with industry leading subject matter experts. DK-Lok Canada is looking to expand our sales team in Stoney Creek with and inside sale/shipper receiver representative that will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objective. You must be comfortable communicating with customers in person, on the phone or via email. We are looking for a motivated individual that has exceptional verbal and written communication skills. The inside sales/shipper reciever representative will be responsible for communicating with customers, understanding customer needs and ensuring a smooth sales process. Primary Scope Reporting to the Operations Manager Inside Sales provides quality service for existing and new customers, works with the outside sales team to maximize customer service and provide critical technical support. Main Duties Product Sales - Working together with and providing support for the Sales Team with inside counter sales and product quotes, follow up on pending sales from both the vendor and the customer, On Call Rotation and Shipping & receiving Customer Service - Manages emails and phone calls from customers, conveying a sense of urgency when responding to customer inquiries, assess customers’ needs and provide product benefits to satisfy those needs, Follow up on pending sales Branch Inventory - Conduct monthly cycle counts, adjust inventory as needed, Stocking shelfs, Picking orders House Keeping- Cleaning the branch, filing paper work QUALIFICATIONS/SKILLS Excellent verbal and written English communication skills Excellent customer service skills Possess creativity and flexibility to assess and meet customer needs Strong working relationships with the company’s Sales Group Ability to work independently in a fast paced environment Ability to interact and perform successfully within a team environment Ability to effectively manage time and carry out multiple tasks within a set time period Detail oriented Proficient with Microsoft Office Suite Flexible attitude to hours of work Good phone etiquette EDUCATION/WORK EXPERIENCE Minimum of grade 12 Familiar with product lines similar to DK-LOK products Working knowledge of applicable regulatory standards Previous sales experience PHYSICAL REQUIREMENTS This position is a mix of desk and shop work, some physical strength required. Ideal candidate is required to be able to move easily about the buildings and yards and to have good vision and auditory function. Benefits: Dental care Extended health care Paid time off RRSP match Potential Profit Share Schedule: Monday to Friday 8 am – 5 pm Some on call Job Types: Full-time, Permanent Benefits: Dental care Extended health care Paid time off RRSP match Work Location: In person

View the full posting and apply