District Operations Manager

Company Overview Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it. Position Summary The District Operations Manager oversees the outbound logistics of multiple client retail locations. They are responsible for maintaining client delivery capacity. This position conducts operational analyses, and audits current outbound procedures to monitor and improve the efficiency of operations and client satisfaction. The District Operations Manager supervises a team comprised of Territory Managers within an assigned region. Competencies Customer Focus Drive for Results Ethics and Values Problem Solving Conflict Resolution Functional/Technical Learning Managing and Measuring Work Timely Decision Making Developing Direct Reports & Others Delegation Motivating Others Organizing Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Responsible for consistently meeting and exceeding client service goals Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations Assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the location Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments Supervises personnel including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance Maintains a professional appearance always, while setting an example for employees alike Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures, Interpret and share location KPIs with key stakeholders Partner with motor carriers to facilitate compliance and delivery capacity for the client Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies Oversight of the upkeep and maintenance of all assigned assets, both from RLX and the client Conduct weekly onsite store audits to ensure client satisfaction with RLX deliverables Perform other work-related duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) High School Diploma/GED or equivalent required (Bachelor's degree in a rel…

View the full posting and apply