Distribution System Operator I

Great Lakes Energy is looking for a focused and technically skilled Distribution System Operator I to help monitor and operate the electric distribution system that powers the communities we serve. In this role, you'll utilize advanced technologies to support system reliability, coordinate outage restoration efforts, communicate with field personnel, and help ensure the safe and efficient operation of our electric system. Your work will play a critical role in maintaining reliable service for our members while supporting emergency response and system operations activities. This position will be located in our Boyne City office, and the schedule is day shift, subject to change based on needs of the department Who We Are For over 85 years, Great Lakes Energy has powered rural communities across 26 counties in western and northern Michigan. As the third-largest Michigan-based electric utility and the state's largest member-owned power company, we serve over 128,000 meters with pride. Beyond delivering reliable electricity, we are leaders in advanced fiber technology through Truestream, our communication solutions subsidiary. At Great Lakes Energy, we prioritize enriching the lives of our community members and employees. With over 300 team members, we're more than just colleagues, we're a close-knit family, united by a shared vision of growth, innovation, and community service. A Day in the Life of a Distribution System Operator I As a Distribution System Operator I, your day may begin by reviewing system conditions, monitoring SCADA, OMS, and AMI applications, and assessing the status of ongoing operations across the electric distribution system. You'll maintain situational awareness of system performance while tracking outages, alarms, and operational activities that may impact our members. Throughout the day, you'll coordinate with line crews, contractors, dispatch personnel, engineers, and other operations staff to support switching activities, outage restoration, and routine system operations. You'll help prepare switching orders, assist with system back-feed operations, and ensure operational processes are followed safely and accurately. When outages or emergencies occur, you'll play an important role in dispatching field resources, supporting fault location and restoration efforts, processing emergency notifications, and communicating critical information to internal and external stakeholders. Your ability to remain calm, organized, and responsive during high-pressure situations will help minimize service interruptions and support member satisfaction. Before the day ends, you may review outage records, analyze operational data, update system documentation, assist with maintaining operational procedures, and respond to member inquiries regarding outages or service concerns. Every day brings new challenges and opportunities to support the reliability and resilience of our electric system. Who You Are You're a safety-conscious professional who enjoys solving problems, analyzing information, and supporting critical infrastructure operations. You understand the importance of accuracy, teamwork, and effective communication when managing activities that impact electric system reliability. You thrive in fast-paced environments where priorities can change quickly, especially during outage events or emergency situations. You remain calm under pressure, think critically, and make sound decisions while balancing multiple responsibilities. You take pride in delivering exceptional service, collaborating with others, and contributing to the reliability of the electric system. Whether you're coordinating restoration efforts, maintaining operational records, or communicating with field personnel and members, you're committed to supporting safe and reliable operations. What You Bring Education and Experience Associate degree in Electrical Technology, Electrical Power Technology, or a related utility operations discipline. Minimum of two year…

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