Distribution Operations Manager
WonderAbout Wonder
Everything’s on the menu at Wonder. Except compromise.
Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location n
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ear you. Each dish is made to order on-site by our culinary team and served hot.
Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.
Join us as we work to make great food more accessible.
About the role
The Distribution Operations Manager is responsible for leading day-to-day distribution center operations to ensure safe, efficient, and accurate execution across receiving, inventory management, order fulfillment, and outbound shipping. This role partners closely with cross-functional teams to drive operational excellence, team engagement, labor efficiency, and continuous improvement initiatives while maintaining compliance with company policies, food safety standards, and operational KPIs.
The Distribution Operations Manager serves as a people-first leader who develops frontline leaders and hourly associates, supports workforce planning, and drives accountability through performance management and operational discipline.
This role operates within a high-volume warehouse and distribution facility where teams work around moving equipment, dock operations, and fast-paced logistics workflows. Strict adherence to safety standards and operational procedures is required.
Responsibilities
Key Responsibilities
• Lead daily distribution operations across inbound, outbound, inventory, and warehouse workflows
• Ensure operational goals related to productivity, quality, service, and safety are consistently achieved
• Monitor and drive KPIs including OTIF, labor utilization, inventory accuracy, throughput, shrink, and order accuracy
• Partner with Transportation, Production, and Site Leadership to ensure seamless execution across the supply chain
• Drive operational readiness and execution during peak periods, launches, and business changes
• Ensure adherence to SOPs, compliance standards, and company operational expectations
Team Leadership & Development
• Lead, coach, and develop Supervisors, Leads, and hourly team members
• Foster a culture centered around safety, accountability, engagement, and inclusion
• Conduct regular performance conversations, coaching sessions, and talent development planning
• Support staffing strategies including hiring, onboarding, training, and succession planning
• Ensure leaders are effectively managing attendance, performance, and employee relations matters in partnership with HR
• Reinforce company behaviors, recognition programs, and engagement initiatives across all shifts
Safety & Compliance
• Promote and maintain a strong safety culture through daily engagement, audits, and accountability
• Ensure compliance with OSHA, food safety, GMP, HACCP, and company safety standards
• Partner with Safety and HR teams on incident investigations, corrective actions, and prevention strategies
• Ensure accurate and timely reporting of workplace incidents and operational concerns
Process Improvement
• Identify opportunities to improve operational workflows, labor efficiency, and service execution
• Support continuous improvement initiatives and operational excellence programs
• Analyze operational data and trends to drive informed decision-making
• Assist with implementation of new processes, systems, and operational changes
Communication & Collaboration
• Partner cross-functionally with Transportation, Production, HR, Safety, Inventory, and Quality teams
• Lead shift hand-offs and operational communication routines to ensure alignment across teams
• Provide c