Distribution Operations Manager
Shaw Contract EMEAJob Title Distribution Operations Manager Position Overview Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide. Manage and provide direction for the daily efficient operations for the Regional Redistribution Service Center located in Wentzville, MO. This includes, but is not limited to, the functions of receiving, processing, shipping, storing, and delivery of floor covering and related materials, and the associates involved in these processes. Lead with purpose in a dynamic logistics environment! Shaw Industries is seeking a Distribution Operations Manager to oversee the daily operations of its Regional Distribution Service Center in Wentzville, MO. This leadership role is responsible for guiding a team of ~18 associates — including drivers, and warehouse associates —across two shifts. The facility supports key logistics functions such as receiving, processing, shipping, storing, and delivering flooring products throughout the Service area includes Northwest Indiana, Southwest Kentucky, Missouri and Southern. This is a strategic opportunity to drive operational excellence within a fast-paced, customer-focused distribution network. Responsibilities Oversee the overall performance of the Regional Distribution Center (RDC), ensuring excellence in safety, customer experience, associate engagement, and cost efficiency. Provide clear, consistent direction to associates across all shifts, removing operational barriers, and promoting effective daily execution. Drive accountability by working directly with your team to reinforce performance expectations, provide coaching, and support their ongoing growth and engagement. Collaborate daily with Sales and Customer Service teams to resolve customer exceptions and uphold Shaw’s high standards for service delivery. Communicate regularly with Regional Supply Chain Director to report on facility performance and identify opportunities for continuous improvement. Maintain a safe working environment for all associates, ensuring compliance with DOT regulations and company safety protocols. Motivate and empower associates to meet facility goals, implementing process improvements, and fostering a culture of ownership and initiative. Expand market presence for Shaw Truck by negotiating freight rates and securing new business, while ensuring customer needs are met consistently. Optimize the use of transportation equipment and personnel to ensure timely and efficient delivery and pick-up services. Qualifications Bachelor's degree and 1+ year of logistics experience; or associate degree and 3+ years of logistics experience or High School Diploma/GED & 5-7 years of logistics management/supervisor experience. Capability and aspiration to progress within the organization. Experience working with hourly associates, with a demonstrated ability to guide teams toward shared operational goals. Proven ability to coach and develop leadership teams to improve performance and operational efficiency. Commitment to maintaining high standards and driving continuous improvement across all areas of responsibility. Ability to collaborate effectively with cross-functional teams, including Sales and Customer Service, to meet customer expectations. Hands-on experience managing operational processes and resolving challenges in …