Distribution Customer Service Coordinator

Warehousing & Logistics Customer Service Specialist Competitive Pay | Remote (Zelienople, PA based) | Full-Time RitterTech, an MCE Company Are you the kind of person who keeps things moving - someone who thrives in a fast-paced environment, stays on top of open orders, and makes sure customers always know what is happening with their shipment? As a Warehousing & Logistics Customer Service Specialist at RitterTech, you will be the central point of contact for order management from release to delivery. You will manage pick tickets and transfer orders in Prophet 21 (P21), coordinate with the warehouse, purchasing, and sales teams, and keep customers informed every step of the way. This is a high-ownership role for someone who is organized, accurate, and driven to close every open issue. Compensation & Benefits Competitive hourly pay based on experience. Medical, dental, and vision coverage. Company-paid life, AD&D, and short- and long-term disability insurance. 401(k) with a generous company match. Generous PTO and paid holidays. Tuition reimbursement. Paid parental leave. Employee Assistance Program (EAP). Voluntary benefit products. What You'll Do Order & Shipment Management Enter, change, and confirm sales orders in P21 accurately and same day, from phone, email, EDI, and customer portals. Check stock, allocations, and lead times before committing ship dates. Schedule outbound shipments, select carriers and freight terms (LTL, parcel, will-call, drop-ship), and book expedites when needed. Track shipments and give customers proactive updates on delays, partials, and delivery exceptions. Manage backorders and open orders: follow up on aging lines and keep promise dates current. Pick Ticket Management Generate, release, and prioritize pick tickets in P21 based on ship dates, carrier cutoffs, and hot orders. Monitor open and unconfirmed pick tickets daily; resolve holds, shortages, and bin discrepancies with the warehouse. Reprint, edit, or cancel pick tickets when orders change so the floor always works from current paperwork. Confirm shipments in P21 and ensure tracking, packing lists, and invoices go out correctly. Light Assembly Coordination Create and track assembly and kitting orders tied to customer sales orders. Confirm component availability before release and flag shortages to purchasing. Communicate assembly priorities and due dates to the assembly team; update customers on completion timelines. Close completed assemblies in P21 so finished goods are available to ship. Logistics & Carrier Management Maintain carrier accounts, ship-via codes, service levels, and freight terms in P21 and shipping software. Onboard new carriers: collect insurance certificates, W-9s, and rate agreements. Compare LTL, parcel, and expedited options to select the most cost-effective method. Schedule pickups, manage carrier cutoffs, and coordinate dock appointments. Audit freight invoices against quoted rates and resolve billing discrepancies. Manage customer-specific shipping requirements: third-party billing, collect accounts, routing guides, and special labeling. 3PL Inventory Monitoring & Transfers Monitor inventory levels at third-party logistics (3PL) warehouses daily against Distribution Center demand, open orders, and replenishment targets. Reconcile 3PL inventory reports with P21 on-hand quantities and resolve variances. Plan and create transfers from 3PL locations to the Distribution Center so stock arrives before it is needed. Flag excess, slow-moving, or short stock at 3PL locations and recommend rebalancing to reduce costs. Returns, Claims & Issue Resolution Process RMAs, credits, and replacements according to company policy. File and follow up on freight claims for damaged or lost shipments. Investigate shipping errors and short shipments, document root cause, and escalate with a recommended fix. Help Desk & Reporting Monitor the warehouse help desk queue in Freshservice; triage, categorize, and assign incoming tickets. Update tic…

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