Distribution Center General Manager
WVAFAIT DISTRIBUTION SUMMARY Fait Distribution is a family-owned and operated wholesale contact lens distributor and buying group. We pride ourselves in projecting a professional image to our customers that is both confident and enthusiastic. Our commitment to exceeding customer expectations and creating long lasting relationships is driven by our dedicated Associates. Being part of a family-owned company like Fait Distribution is something special. We’re a close-knit company where Associates are valued and truly drive and make an impact on our success. There are always exciting and new opportunities for you to advance your career and grow within our company. At Fait Distribution you will find a supportive and fast-paced environment with a fun work culture. We trust you will find employment here challenging, yet highly rewarding. QUALIFICATIONS/ABILITIES: Bachelor’s degree in Operations, Supply Chain, Business, Logistics, Engineering, or related field preferred; equivalent experience may substitute. 8+ years of progressive distribution or warehouse leadership experience, with significant responsibility for large teams and high-volume operations. Demonstrated experience managing labor, productivity, service, quality, safety, inventory, transportation, and operating cost. Strong financial literacy and ability to support and influence P&L performance. Strong customer orientation with experience translating customer requirements and SLAs into operating priorities. Working knowledge of OSHA expectations, safety programs, warehouse systems, WMS processes, labor planning, and continuous improvement. Proven ability to lead managers, establish accountability, and make sound decisions in a fast-paced environment. RESPONSIBILITIES – HOW THIS POSITION SUPPORTS THE VISION Own day-to-day end-to-end Distribution Center performance in partnership with the Director of Distribution and COO. Support the P&L through disciplined labor planning, productivity management, cost control, service performance, inventory stewardship, and capital utilization. Own customer satisfaction outcomes through shipping time, order accuracy, SLA achievement, issue resolution, and operating reliability. Lead performance across safety, productivity, labor, quality, customer service, inventory, transportation, vendor relationships, and maintenance readiness. Set and manage operating plans for staffing, capacity, peak volume, overtime, cross-training, and contingency response. Lead the seven functional managers and ensure clear daily priorities, escalation paths, and cross-functional coordination. Partner with Supply Chain, Sales, Customer Service, Finance, HR, IT, Quality, and other stakeholders to resolve systemic issues and support growth. Oversee vendor management and performance where vendors directly impact DC operations or customer service. Maintain a disciplined KPI operating rhythm and ensure corrective actions are owned, tracked, and closed. Partner with the Director on capital planning, strategic growth, facility capacity, automation, and long-range operating needs. · Protects company assets ensuring all equipment is used and maintained properly. · Maintains awareness of cost-saving initiatives and process improvements. · Adheres to all security and safety rules and regulations to ensure a safe environment for all Associates. · Assist in any task requested by either the direct Manager or any person in Management. · Maintain a highly efficient work environment. · Work as a team within all functional work areas. INDICATORS OF PERFORMANCE Cost per unit at or better than approved operating plan. Inventory accuracy maintained at established Fait target with timely resolution of discrepancies. OSHA recordables and workplace injuries managed against approved safety goals; corrective actions completed on time. Overtime percentage within approved plan while service and productivity commitments are met. Customer …