Distribution Center Furniture Restoration Lead

Distribution Center Furniture Restoration Lead A day in your shop: You open with a quick stand-up, loading the morning plan into Product Quality and High Jump. Work orders are routed, repair bays are staged, and your technicians know exactly which pieces need triage, which require detailed finishing, and which customer claims must be fast-tracked. Mid-morning, you jump in hands-on—stabilizing a frame, coaching an upholstery repair, and verifying a color match—before reviewing quality checklists and updating claim notes. After lunch, you reconcile parts inventory, align priorities with receiving and outbound, and mentor a new tech on safe tool setup. You end the day closing out tickets, reviewing productivity metrics, and setting up tomorrow’s schedule so the team can hit the floor running. About Ashley We are the world’s largest home furnishings manufacturer, driven by innovation, a growth mindset, and the pursuit of operational excellence. At Ashley, we develop leaders, challenge the status quo, and deliver comfort to millions of homes. Current Ashley employees: Please log in to your UKG account and apply via the internal job board. What you’ll lead Coordinate and supervise daily activities of shop technicians to complete furniture repairs and warranty work on time and to spec. Plan schedules, balance workloads, and manage the repair queue using Product Quality and High Jump to maintain visibility and flow. Own quality standards: inspect work, verify finishing and upholstery techniques, and sign off to release-to-stock or delivery. Coach, train, and develop technicians; provide feedback tied to performance metrics and safety behaviors. Oversee tools, equipment, parts, and materials; manage counts and availability to minimize downtime. Process and resolve customer claims and returns with accurate documentation and root-cause insights. Champion safety practices, PPE usage, and compliance; model hands-on, safe operation of shop equipment. Drive continuous improvement, streamline processes, and remove bottlenecks to elevate throughput and customer satisfaction. Qualifications High school diploma or GED required 3–5 years in furniture repair, restoration, or technical service 2+ years leading teams or supervising in a shop or service environment Deep knowledge of furniture construction, repair, upholstery, and finishing methods Proven ability to motivate, coach, and develop technicians Excellent organization and time management; able to juggle multiple priorities Strong written and verbal communication; service-focused mindset Proficiency with Product Quality and High Jump shop systems Working knowledge of safety regulations and PPE; models safe work habits Independent decision-making and problem-solving Capable of performing repairs; lift up to 75 lbs; stand for extended periods Microsoft Office Suite (Excel, Word, Outlook) proficiency Preferred Associate’s in Business, Operations, or related field 5+ years furniture repair or technical service in retail/DC settings Experience with Ashley products, warranties, and specifications Inventory/parts procurement familiarity Background in training delivery for technical skills Lean or Six Sigma exposure and process optimization Woodworking, upholstery repair, and finishing expertise Customer satisfaction and service recovery experience Quality management systems and KPI literacy Work environment Active shop with power tools, compressors, and machinery (moderate to high noise). Exposure to wood dust, adhesives, and finishing materials—PPE required. Stand for long periods; lift up to 75 lbs. Climate-controlled space with ventilation and lighting suited for detailed repair. Compensation $28.00 – $36.00 per hour, based on experience and qualifications Benefits Health, Dental, Vision, and Employee Assistance Program Paid Time Off, increasing with tenure Generous employee discount on home furnishings Professional development and tuition as…

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